Retail Sales Associate at Waterville Valley Resort in Waterville Valley, NH 03215

Job description

• Position Type
• Seasonal
• Seeking enthusiastic, customer-focused Retail Sales Associates to join our team. Whether helping a customer find the perfect ski jacket, fit a new pair of boots, or select the right accessories for a day on the mountain, our associates are committed to delivering an exceptional customer experience.
• This role works across both hardgoods (skis, snowboards, boots, bindings, helmets, and equipment) and softgoods (apparel, footwear, outerwear, and accessories). The ideal candidate enjoys working with people, has a passion for the outdoors, and is eager to learn about the products we sell.

Responsibilities

• Greet every customer and provide a welcoming, knowledgeable shopping experience.
• Build lasting customer relationships through personalized service and expert recommendations.
• Assess customer needs and help them select products that fit their goals, experience level, and budget across both hardgoods and softgoods.
• Resolve customer questions and concerns professionally and efficiently.
• Process transactions accurately using the point-of-sale system, including exchanges and returns.
• Product Knowledge & Sales
• Develop strong working knowledge of both hardgoods (skis, snowboards, boots, bindings, bicycles, helmets, and equipment) and softgoods (apparel, footwear, outerwear, and accessories).
• Learn product features, benefits, and proper fit — including the basics of boot fitting, binding adjustment referrals, and, to confidently recommend merchandise.
• Cross-sell complementary products and accessories to enhance the customer experience.
• Stay current on new products, technologies, and seasonal merchandise through ongoing training and vendor clinics.
• Merchandising
• Maintain clean, organized, and fully stocked hardgoods and softgoods sales areas.
• Replenish merchandise throughout the day and ensure products are properly signed and displayed.
• Support seasonal floor sets, promotional displays, and merchandising standards.
• Store Operations
• Assist with receiving, tagging, and stocking incoming merchandise.
• Support inventory counts and help maintain inventory accuracy.
• Maintain a clean, safe, and organized store environment.
• Support opening and closing procedures as assigned.
• Follow loss prevention and safety procedures.
• Teamwork
• Work collaboratively with team members across all departments.
• Assist coworkers during busy periods and seasonal peaks.
• Participate in product clinics, vendor trainings, and company meetings.
• Demonstrate professionalism, reliability, and a positive attitude every day.

Requirements

• Availability including evenings, weekends, and holidays required, particularly during the peak winter season (November through April).

Skills

Required

• Enthusiastic
• Customer-focused
• Excellent customer service
• Communication skills
• Interpersonal skills
• Point-of-sale system
• Product knowledge
• Merchandising
• Inventory management
• Teamwork
• Professionalism
• Reliability