Customer Service Coordinator at Spherion CT/RI/Western MA in Springfield, Massachusetts, United States

Job description

• We are seeking a detail-oriented Customer Service / HR Admin to join our team. This dual-function role balances providing top-tier customer support with assisting our internal team through core HR administration and basic bookkeeping support.

Responsibilities

• Customer Support: Serve as the primary point of contact for client inquiries, resolving questions, and maintaining accurate account logs.
• HR Administration: Assist with employee onboarding, maintain personnel files, track leave requests, and support general HR compliance.
• Bookkeeping Support: Handle basic QuickBooks tasks, including entering invoices, processing vendor payments, and assisting with light data entry.
• Office & Data Management: Utilize Microsoft Office to draft communications, update internal spreadsheets, and maintain organized digital filing systems.

Requirements

• Education: Associate's degree required.
• HR Experience: Proven exposure to or experience within a Human Resources administrative capacity.
• Software: Basic proficiency in QuickBooks and strong hands-on experience with Microsoft Office (Word, Excel, Outlook).
• Core Competencies: Accurate data entry, strong verbal and written communication skills, and high attention to detail with sensitive information.

Skills

Required

• Basic proficiency in QuickBooks
• Accurate data entry

Benefits

• Competitive compensation based on experience.
• A balanced, engaging position with diverse day-to-day responsibilities.
• Supportive, collaborative team culture with opportunities to expand your skills.
• Pay Rate: $25.00 – $30.00 / hour (Dependent on Experience)