Customer Service Admin at Spherion CT/RI/Western MA in Putnam, Connecticut, United States

Job description

• We are seeking a versatile and proactive Admin/Customer Service Utility professional to join our team in a dynamic part-time capacity (25 hours per week). This "utility" role is perfect for a multi-tasker who enjoys variety; you will spend the majority of your time supporting our Customer Service department, while dedicating a few hours each week to essential HR administrative tasks like scanning and filing. This position offers a steady foot in the door with a high-performance team and the potential to transition into a full-time role in the future.

Responsibilities

• Customer Support: Provide high-quality service by assisting customers with inquiries, orders, and general support needs.
• HR Administrative Support: Dedicate 2–3 hours per week to maintaining HR integrity through organized scanning, digital filing, and record-keeping.
• Utility Flexibility: Adapt to daily priorities, shifting between administrative tasks and customer-facing duties as needed.
• Data Management: Ensure accurate entry of customer information and company records into internal systems.
• Team Collaboration: Work cross-functionally to ensure smooth office operations and timely response to client requests.

Requirements

• Experience: Previous experience in Customer Service is required; experience specifically within a manufacturing environment is highly ideal.
• Technical Aptitude: Ability to quickly learn and master new computer software and office systems.
• Work Ethic: A self-starter with "high-performance grit" who takes ownership of both small tasks (filing) and large tasks (customer issues).
• Communication: Professional verbal and written communication skills.
• Detail-Oriented: Highly organized with a focus on accuracy when handling sensitive HR documentation.
• Reliability: Disciplined approach to a part-time schedule with a focus on consistent attendance.

Skills

Required

• Customer Service
• Technical Aptitude
• Work Ethic
• Communication
• Detail-Oriented
• Reliability

Preferred

• Experience in manufacturing environment

Benefits

• Work-Life Balance: A consistent 25-hour weekly schedule that provides stability without the 40-hour commitment.
• Career Pathing: Exceptional opportunity to prove your "grit" with the possibility of moving into a full-time position as the company grows.
• Diverse Exposure: Gain experience in both the front-end (Customer Service) and back-end (HR/Admin) operations of a manufacturing environment.
• Skill Advancement: Access to training and development to sharpen your professional administrative and technical toolkit.
• Competitive Pay: Compensation is determined by candidate experience, education, certifications, and specific job-related skills. $25/hr+ depending on position and experience.
• Comprehensive Benefits: Includes premium health insurance (medical, dental, vision) and eligibility for an incentive recognition bonus program. Access to training and development to expand your professional certifications.