Operations Support Specialist at Amplify Hearing UK in UK-Lancashire-Darwen

Job description

• Amplify Hearing is a leading hearing care provider with over 490 clinical practices across the UK. We uniquely offer Joint Venture Partnerships to our Audiologists, combining the independence of owning a practice with the support of a trusted organisation.
• Our mission is to provide exceptional clinical care whilst empowering professionals to thrive within their communities. Every day, our people make a difference by delivering outstanding patient experiences and supporting the growth of hearing care across the UK.
• Operations Support Specialist
• Location: Hybrid, Head Office based in Darwen
• Are you passionate about systems, process improvement, and helping teams perform at their best? Amplify Hearing is looking for an organised and proactive Operations Support Specialist to join our growing Operations team.
• This is a pivotal role focused on supporting our audiologists, clinics, and wider business teams by ensuring our systems and processes operate efficiently and effectively. You will be the champion of our internal systems, taking ownership of our CRM, refining operational processes, and expanding our reporting capabilities. Additionally, you will guide new clinics through a smooth onboarding experience, ensuring they are fully trained and equipped for success.
• Working closely with the Head of Operations and cross-functional teams, you'll play a key role in driving operational excellence while delivering outstanding support across the business.

Responsibilities

• Own and Develop Our CRM: Take responsibility for the day-to-day management and continuous improvement of our CRM platform, ensuring data accuracy, system efficiency, and the development of new functionality that supports business growth.
• Drive Reporting & Business Insight: Create and maintain meaningful KPI reports and dashboards that provide clear visibility of performance, support decision making, and identify opportunities for operational improvement.
• Lead Clinic Onboarding: Coordinate the successful onboarding of new clinics, ensuring systems, processes, and training are in place to enable a smooth and successful launch.
• Support Clinical Teams: Act as a trusted point of contact for operational and system-related queries, helping our audiologists and clinics deliver exceptional patient experiences without disruption.
• Improve Processes & Efficiency: Review, refine, and enhance operational workflows, identifying opportunities to simplify processes, automate tasks, and improve business performance.
• Training & Development: Provide training and guidance to new and existing team members on internal systems, processes, and best practice, helping to drive consistency across the business.
• Technology & Innovation: Research and evaluate new technologies and platforms that could enhance operational capability and support the continued growth of Amplify Hearing.
• Champion Operational Excellence: Work closely with the Head of Operations and wider business teams to support and monitor the effectiveness of change initiatives, and lead by example to foster a positive, collaborative culture.

Requirements

• We're looking for a detail-oriented and solutions-focused professional who enjoys improving processes and helping others succeed. You should bring:
• Essential Skills & Experience
• Proven experience in an Operations Support, Systems Administration, or similar role.
• Strong proficiency in managing and configuring CRM systems (e.g. Salesforce, HubSpot, or industry-specific software).
• Experience creating reports, dashboards, and analysing business data.
• Excellent communication and training skills, with the ability to explain technical processes clearly to non-technical users.
• Strong attention to detail and a proactive approach to problem solving.
• Experience in the healthcare or audiology sector is a plus, but not essential.

Skills

Required

• Operations Support
• Systems Administration
• Data analysis
• Communication
• Training
• Attention to detail
• Problem solving

Benefits

• Flexible working environment (Hybrid working pattern, HQ based in Darwen)
• 26 days’ annual leave (25 days + your birthday, plus bank holidays),
• Simply Health - cover for your wellbeing,
• Death in service benefit for added peace of mind,
• Company sick pay should you ever need it,
• Amazing discounts, savings and rewards through our reward gateway,
• Opportunities for learning, development and progression within the Marketing team,
• A supportive and vibrant culture built on our core values of Honesty, Transparency, Simplicity, Trust and Adaptability.
• Salary - Min
• GBP £0.01