Cashier / Business Development Representative wanted at Livermore Ford Lincoln Alfa Romeo Maserati at Livermore Ford in Livermore, CA

Job description

• Livermore Maserati Alfa Romeo Ford and Lincoln is currently seeking a Service and Parts Cashier Clerk. Qualified candidates must be well groomed, professional in appearance and behavior, demonstrate excellent telephone communication skills, Communicate clearly with our guest in person and be able to effectively handle multiple calls and or customers a the same time.

Responsibilities

• Greets customers at the cashier window in a pleasant and professional manner.
• Computes customer bills.
• Receives cash, checks and credit card payments from customers; records amount received.
• Makes change and issues receipts to customers.
• Provides cash refunds or credit memorandums to customers for returned merchandise.
• Operates cash register.
• Reconciles cash drawer daily.
• Refers customers who have questions about the work performed, additional maintenance, or repairs etc. to the service advisor or other appropriate individual.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
• Maintains and files repair orders, parts invoices, rental forms; lists missing documents.
• Closes all open invoices.
• Reconciles gas purchase statements.
• Assists service and parts department with telephone coverage.
• Provides clerical and secretarial assistance to parts and service departments.
• Works with department manager to keep abreast of new products and services offered, their features and value, and any changes in price.
• Makes outbound prospecting calls inviting prospects to the dealership.
• Make CSI follow-up calls.
• Contacts all no-shows to reschedule missed appointments.
• Advises customers on special-order parts status, appointment reminders, and recall campaigns
• Maintains a professional appearance.
• Performs other duties as assigned.

Requirements

• Experience with Microsoft Office suite is a plus
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance
• Willing to submit to a background check prior to employment

Skills

Required

• Excellent telephone communication skills
• Professional personal appearance

Preferred

• Experience with Microsoft Office suite

Benefits

• Paid training and development
• Medical, Vision and Dental Benefits
• 401(k) with company match
• Paid Holidays
• Employee appreciation lunches
• Employee bonus for referrals
• Free College Education Courses for Employees and Immediate Family
• Employee discounts
• Excellent culture
• Room for growth