IT Operations Specialist- Part Time at Ascend Technologies in Little Rock, AR

Job description

• This is an onsite part-time position based in Conway, Arkansas and will not exceed 29 hours per week. While the specific schedule can offer flexibility, working hours will fall within Monday–Friday, 8:00 AM–5:00 PM.
• We are looking for an IT Operations Specialist. The IT Operations Specialist works with a team of technical professionals in the Operations Center. This position’s primary responsibility is to provide assistance with technical support tickets received by phone and electronic requests.

Responsibilities

• Serve as the first point of contact for clients seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by clients
• Walk the client through the problem-solving process
• Provide accurate information on IT products or services
• Record events and problems and the resolution in ticketing system
• Follow-up and update client status and information
• Escalate unresolved issues to the appropriate internal team
• Other Responsibilities as assigned by management

Requirements

• High school diploma or GED equivalent required
• Ability to pay attention to details
• Written and oral communication skills
• Ability to prioritize and execute tasks in a fast-paced environment
• Willingness to take on new challenges and build on current skills
• Analytical and conceptual thinking skills
• Ability to multi-task and be a self-starter
• Ability to check all technical material for consistency and accuracy
• Ability to work up to 29 hours per week
• • Previous help desk experience is a plus
• •Pursuing or have earned an undergraduate/graduate degree in Information Technology

Skills

Required

• Ability to pay attention to details
• Written and oral communication skills

Preferred

• Previous help desk experience

Benefits

• Compensation: $15/hr