Front Desk Administrative Support (TAP Data Entry) – Minot AFB at OXUS Consulting Group in Minot, North Dakota, United States

Job description

• OXUS is hiring a professional, customer-focused administrative support specialist to provide front desk services and Transition Assistance Program (TAP) data entry support for the Military & Family Readiness Center (M&FRC) at Minot AFB. This is an on-site role supporting service members and families with high standards of professionalism, accuracy, and confidentiality.

Responsibilities

• Provide front desk reception: greet visitors, manage phone calls, route inquiries, provide basic information, and follow up as needed
• Perform TAP-related data entry and administrative tracking using Government systems and databases (training provided)
• Create and format a wide range of documents (memos, letters, reports) using Microsoft Office tools
• Maintain calendars/scheduling (Outlook), suspense tracking, and administrative workflow support
• Manage records and files: establish, update, maintain, purge, and dispose of records in accordance with applicable guidance
• Process incoming/outgoing correspondence and mail; proofread/edit documents for grammar, punctuation, and format
• Support office operations: supplies, time & attendance support, trackers, and general administrative tasks
• Demonstrate strong customer service and professional public relations at all times

Requirements

• Strong proficiency with Microsoft Office (Word, Excel) and comfort working with databases (Access preferred)
• Excellent written and verbal communication skills; strong attention to detail (grammar, spelling, formatting)
• Proven customer service/front desk experience (professional, tactful, and courteous)
• Ability to organize, prioritize, track suspenses, and manage multiple administrative tasks
• Ability to work reliably on-site and maintain confidentiality with sensitive information
• Must be able to pass a background check required for base/network access
• Must be able to obtain and maintain Minot AFB access/base pass
• Must complete required security and OPSEC training within required timelines after start
• Familiarity with Air Force terminology or prior experience in a military/government office environment
• Experience with records management, administrative compliance, or similar office operations
• Experience with scheduling/case tracking tools, customer intake, or program support

Skills

Required

• Microsoft Office (Word, Excel)
• Database proficiency (Access preferred)
• Written and verbal communication
• Attention to detail
• Customer service
• Organization and prioritization
• Suspense tracking
• Confidentiality

Preferred

• Air Force terminology
• Military/government office experience
• Records management
• Administrative compliance
• Scheduling/case tracking tools
• Customer intake
• Program support

Benefits

• Stable full-time role supporting an important mission
• Training on Government-specific systems and processes
• Competitive compensation and benefits (commensurate with experience and contract requirements)