Customer Service Representative I at Treasure Island Resort & Casino in Welch, MN
- Company: Treasure Island Resort & Casino
- Location: Welch, MN
- Posted: Sep 19, 2026
- Type: Full-time
- Salary: $18.00 an hour with $2.00 an hour additional shift differential on swing and grave shift
Overview
Pay Rate: $18.00 an hour with $2.00 an hour additional shift differential on swing and grave shift SUMMARY: To answer incoming calls, redirect callers, respond to property-related inquiries, and make hotel reservations. Responsible for a high level of guest service as described in your departments g…
Job description
- Pay Rate: $18.00 an hour with $2.00 an hour additional shift differential on swing and grave shift
- SUMMARY: To answer incoming calls, redirect callers, respond to property-related inquiries, and make hotel reservations. Responsible for a high level of guest service as described in your departments guest service standards.
Responsibilities
- Answer incoming calls providing detailed information for the property (including amenities, promotions, events, and Passport club information), provide directions to the property and address complaints
- Manage reservations for the property including hotel, restaurants, dinner cruises and promotional events being sure to accurately quote rates
- Input detailed information into the Property Management System and accurately and efficiently processes advance deposit credit card information
- Alert Security to potential problems and emergencies
- Determine guest room numbers, extensions, request service follow-up calls and provide reservation confirmation numbers
- Assist in promotional events as needed
Requirements
- Knowledge and Certification
- High School Diploma/GED or equivalent experience
- 1-year call center or reservation agent experience preferably in a hotel or casino environment
- Skills
- Accurate and detail-oriented
- Highly organized and ability to adapt quickly to changing priorities
- Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
- Excellent written, verbal and interpersonal communication skills
- Must be able to read and write English
- Proven to accurately type 35 wpm
- Abilities
- Ability to follow established dress code policies and practice good personal hygiene
- Ability to interact with guests, coworkers and management in a professional and courteous manner
- Ability to maintain a fast paced work environment
- Ability to enthusiastically and professionally sell and / or up-sell property amenities
- Ability to speak in a clear, concise and pleasant voice
- Ability to answer a multi-line phone system in a professional and courteous manner
- Ability to operate phone and computer systems simultaneously
- Working knowledge of phone systems and computer applications
Skills
Required
- Accurate and detail-oriented
- Must be able to read and write English
- Proven to accurately type 35 wpm