Medical Case Manager at Boston Health Care for the Homeless Program in Boston, MA

Job description

• Hours: Full-time, Monday-Friday; 08:30am -5:00pm
• Union: Yes
• Union Name: 1199 SEIU
• Patient Facing: Yes
• Are you passionate about helping people overcome barriers to care and improve their health and well-being? Join our vibrant, multidisciplinary HIV care team as a Medical Case Manager and make a meaningful difference in the lives of people experiencing homelessness!
• In this role, you’ll work alongside dedicated medical, behavioral health, and community-based professionals to support people living with HIV and substance use disorder. You’ll help address the social determinants of health that can make it challenging to access and maintain care, while building trusting relationships and connecting patients with the resources and services they need to thrive.
• As part of a nationally recognized program known for innovative approaches and high-quality health care, you’ll have the opportunity to contribute to a collaborative, team-based community health center environment where your expertise, compassion, and commitment can have a direct and lasting impact.
• Bring your skills, build meaningful connections, and be part of a team working to make health care more accessible to some of the community’s most vulnerable individuals.
• This position is funded until the end of February 2028 with the possibility for renewal. If this funding is not renewed, this position will end February 28, 2028.

Responsibilities

• Assess new HIV patients for financial, psycho-social, housing, and other needs. Develop comprehensive service care plan with the patient; assess Ryan White eligibility and care plan at intake and every 6 months; attend all required Boston Public Health Commission Ryan White trainings (including on eligibility and program updates)
• Work with patients to reduce barriers to full engagement in HIV care and treatment, including via collaboration with legal and housing advocates; assist patients in attending important appointments including medical, benefits, mental health, etc., by arranging transportation and addressing other barriers; accompany patients as needed to important housing, legal and social service appointments; as well as to medical and behavioral health appointments when indicated; track patients who miss appointments and reschedule as necessary, document care appropriately in medical record
• Identify, in collaboration with rest of the multidisciplinary team, which patients will benefit from outreach visits at shelters, outside agencies, jail, or their place of residence; participate in HIV care team to exchange information, develop an integrated care plan, etc., in partner notification program, and in multidisciplinary HIV care team meetings to collaborate on integrated care plans and coordinate care
• Conduct intensive outreach visits on the streets, drop in spaces, outside agencies, jail, or patients’ homes to connect with patients who are newly diagnosed with HIV and are not yet in care, or who have fallen out of care

Requirements

• Associate or bachelor’s degree in a related field and/ or equivalent two years relevant human services experience
• Experience working with people with substance use disorder is required, experience working with people experiencing homelessness, incarceration and/or sexual violence is a plus; lived experiences are welcomed and valued
• Commitment to harm reduction, knowledge of harm reduction strategies and trauma informed approaches is required; previous experiences conducting street level outreach with at-risk populations a plus; knowledge of community resources, particularly addiction related resources and supports a plus
• Commitment to equitable and culturally appropriate care for a wide range of diverse populations, including (but not limited to) communities of color, LGBTQIA communities, non-English speaking populations, people with histories of incarceration, people with substance use disorders, and people experiencing homelessness
• Strong organizational, interpersonal, written, and verbal communication skills; self-directed, motivated, and flexible with the ability to work independently as well as in a team-based setting
• Bi-lingual fluency in Spanish is preferred

Skills

Required

• Commitment to harm reduction
• Knowledge of harm reduction strategies
• Trauma informed approaches
• Strong organizational skills
• Interpersonal skills
• Written communication skills
• Verbal communication skills
• Self-directed
• Motivated
• Flexible
• Ability to work independently
• Ability to work in a team-based setting

Preferred

• Bi-lingual fluency in Spanish

Benefits

• The compensation increases based on years of experience and ranges from $22.25 - $35.60 hourly.
• BHCHP full-time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more. Benefits are prorated for part-time employees.