Customer Service Representative at CATALIS in Jacksonville Main

Job description

• Catalis is North America’s leading government Software as a Service (SaaS) and integrated payments provider, powering municipal, county, state, and federal governments. With deep expertise, a proven track record, and innovative digital solutions, Catalis has empowered public servants across the US and Canada to modernize government and engage citizens.
• Summary: Positioned in a call center environment, provide inbound service to multiple prepaid and investment customers and process transactions as needed.
• This is an in-office position at our Jacksonville office, Monday through Friday from 11:00 a.m. to 8:00 p.m.

Responsibilities

• Answer incoming phone and email inquiries from customers.
• Process account maintenance and financial transactions.
• Assist potential customers with enrollment inquiries.
• Understand and explain complex rules and regulations of each plan to customer(s).
• Research and respond to financial inquiries for customers, managers, and client Success Team members.
• Periodically have input into process improvements and/or new projects to improve overall quality and processing efficiency.
• Provide the highest level of service to customers and clients to meet or exceed defined service level agreements (SLA).

Requirements

• A high school diploma or the equivalent is required
• Minimum of one year of customer service experience in a call center setting
• Excellent oral and written communication skills
• Attention to detail
• Analytical skills
• Customer service orientation
• Proficiency with excel and word
• A professional attitude is required

Skills

Required

• Attention to detail
• Analytical skills
• Customer service orientation
• Proficiency with excel and word
• A professional attitude is required

Benefits

• A dynamic and supportive work environment in a mission driven organization
• Competitive salary and benefits package, including health, dental, vision insurance
• Paid time off
• HSA and FSA options
• 401(k) plan with matching contributions
• Paid parental leave
• ABLE matching contributions for the disability community
• Employer paid short term and long-term disability insurance and group term life insurance
• Financial and legal assistance through our EAP (Employee Assistance Program)
• Opportunities for personal development and career advancement with free access to unlimited courses via Udemy
• The chance to make a significant impact on the delivery of government services and the lives of citizens
• Starting salary of $18.00 hourly with opportunity for advancement