Operations Fraud Specialist - Operations Shared Services at WesBanco in Bowie, MD

Job description

• Responsible for reviewing mobile, remote deposit capture, ATM and branch deposits  as well as In Clearing check items for potential fraud, requesting holds and approval or rejections as necessary. The Operations Fraud Specialist is also responsible to review  Zelle, External Transfers, and transaction monitoring within our Digital Banking applications for suspected fraud. The Operations Fraud Specialist would also be a key resource in training, testing and implementation of process and procedure changes.

Responsibilities

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Assists with training and guidance to team members with respect to understanding, processing and managing the workload.
• Assists in the development and implementation of operational plans, policies, procedures, and goals that further scalability, automation and efficiency.
• Collaborates with peers and leaders and makes recommendations for changes to gain efficiency.
• Fosters strong relationships with leaders and peers to ensure collaboration and effective communication within the team.
• Assists with the process flow documentation for assigned systems and areas of responsibility and pursues areas of improvement.
• Assists in maintaining the repository of procedures, processes, job aids and other critical information for functional areas.
• Assists in driving the effective use of technology within functional areas.
• Performs work within customer service level expectations and key vendor processing timelines.
• Performs daily work as defined accurately.
• Makes recommendations to leadership about possible changes to processing that will enhance the process.
• Processes affidavits for fraud, including processing of provisional credits to customers’ accounts and sending letters to other financial institutions to request funds.
• Reviews deposit items through branch, mobile, RDC and ATM channels for potential fraud using Direct Link Risk Review. Approve or decline items accordingly.
• Serves as first line fraud review of In Clearing check items using Direct Link Risk Review to mitigate fraud on incoming check files, working with branch personnel and Fraud team when escalation is required.
• Reviews and process fraud claims received from other financial institutions.
• Monitors Digital Banking application transactions for fraud, including but not limited to Zelle, External Transfers and Transaction Monitoring.

Requirements

• High School Diploma or General Education Degree (GED) required.
• Associate's Degree in preferred.
• Minimum of two years of banking experience, preferably in operations, required.

Skills

Required

• Banking experience
• Professional demeanor
• Team player with a positive outlook
• Ability to learn various applications

Benefits

• The wage range for the Operations Fraud Specialist position is $20.00 - $23.00 per hour and eligible for approved overtime. The position includes 17 days of PTO (Paid Time Off) and 5 days of STD (Short Term Disability) and 11 annual paid holidays, and 1 float holiday.