Customer Service Representative / Crew Chief at SERVPRO of Southwest Portland in OR-Portland-97210
- Company: SERVPRO of Southwest Portland
- Location: OR-Portland-97210
- Posted: Sep 19, 2026
- Type: Full-time
- Salary: $18.00 - $20.00 per hour
- Experience: 1+ years
Overview
SERVPRO of Southwest Portland is hiring a Customer Service Representative / Crew Chief! As the front-line representative of the SERVPRO® brand, the SERVPRO of Southwest Portland demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, an…
Job description
- SERVPRO of Southwest Portland is hiring a Customer Service Representative / Crew Chief!
- As the front-line representative of the SERVPRO® brand, the SERVPRO of Southwest Portland demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.
- Picture yourself here fulfilling your potential.
- At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
Responsibilities
- Coordinate and perform production processes as scheduled and ensure quality control
- Manage the customer and client experience and overall customer satisfaction tracked with online reviews
- Communicate clear expectations to restoration technicians and supervise their activities
- Document a detailed and accurate job file to support the services provided
- Manage labor and consumable item usage on assigned projects
- Communicate with restoration project manager and office staff on project progress and issues
- Communicate and follow all OSHA guidelines for job safety
- Manage assets by protecting and using equipment and materials properly
- Coach and train restoration technicians
Requirements
- Valid driver’s license
- High school diploma/GED (preferred)
- At least 1 year of experience in cleaning, restoration, or construction
- IICRC certification a plus, not required
- Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
- Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
- Ability to repetitively push/pull/lift/carry objects
- Ability to work with/around cleaning agents
Skills
Required
- Valid driver's license
Preferred
- IICRC certification
Benefits
- Bonus based on performance
- Company car
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- Opportunity for advancement
- Competitive compensation
- Superior benefits
- Career progression
- Professional development
- And more!
- Compensation: $18.00 - $20.00 per hour