Customer Support Assistant at MDC SOLUTIONS in New York, New York, United States

Job description

• Skybound Getaways is seeking a motivated Customer Support Assistant to join our remote team. In this role, you will help support customers by responding to inquiries, assisting with service requests, and ensuring each client receives prompt and professional assistance.
• This position is ideal for someone who enjoys helping people, communicating clearly, and working in a flexible remote environment. We welcome candidates who are looking to gain experience in customer support and grow within a supportive team.

Responsibilities

• Respond to customer inquiries through phone, email, and messaging platforms
• Provide clear and accurate information regarding company services and policies
• Assist clients with service requests, updates, and general support
• Maintain organized records of customer interactions in internal systems
• Follow up with customers when needed to ensure satisfaction
• Work collaboratively with team members to resolve client concerns

Requirements

• Strong verbal and written communication skills
• Basic computer and digital communication skills
• Ability to stay organized and manage multiple requests
• Reliable, proactive, and detail-oriented
• Previous customer service experience is a plus but not required

Skills

Required

• Reliable, proactive, and detail-oriented

Preferred

• Previous customer service experience

Benefits

• 100% remote work environment
• Flexible scheduling options
• Training and onboarding support
• Opportunities for professional growth within the company
• Supportive and collaborative team culture