Customer Service Representative (Remote – Training Available) at MDC SOLUTIONS in Perth, Western Australia, Australia
- Company: MDC SOLUTIONS
- Location: Perth, Western Australia, Australia
- Posted: Sep 19, 2026
- Type: Full-time
- Salary: $30,000 – $70,000 per year (performance-based; varies depending on client volume and engagement)
Overview
In this role, you will assist customers by responding to inquiries, providing information, and ensuring a smooth and positive experience. You’ll play a key role in maintaining strong relationships with our clients. Respond to customer inquiries via phone, email, and chat
Job description
- In this role, you will assist customers by responding to inquiries, providing information, and ensuring a smooth and positive experience. You’ll play a key role in maintaining strong relationships with our clients.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Provide accurate information about services, policies, and offerings
- Assist customers with requests, updates, and general support
- Maintain organized records of customer interactions
- Follow up with customers to ensure satisfaction
- Collaborate with team members to resolve issues efficiently
Requirements
- Strong written and verbal communication skills
- Basic computer skills (email, messaging platforms, data entry)
- Ability to stay organized and manage multiple tasks
- Detail-oriented and dependable
- Ability to work independently in a remote setting
- Previous customer service experience is a plus, but not required
Skills
Required
- Detail-oriented and dependable
Preferred
- Previous customer service experience
Benefits
- 100% remote work environment
- Flexible scheduling options
- Supportive team environment
- Opportunities for growth and development
- $30,000 – $70,000 per year (performance-based; varies depending on client volume and engagement)
About MDC SOLUTIONS
Skybound Getaways is a growing travel company focused on delivering exceptional customer experiences. We are currently seeking a reliable and motivated Customer Service Representative to join our remote team. This is a great opportunity for individuals looking to build experience in customer support within a flexible, work-from-home environment.