Full-Time Healthcare Marketer/Patient Care Coordinator West Valley/Tooele (55156) at Rocky Mountain Care in Rocky Mountain Care, LLC - Woods Cross, UT 84010

Job description

• Salary Range
• $60,000.00 - $70,000.00 Salary/year
• Position Type
• Full Time
• Job Shift
• Day
• Education Level
• High School
• Travel Percentage
• Road Warrior
• Category
• Marketing
• Healthcare Marketing and sales experience is a must.
• We are committed to EXCELLENCE in our delivery of care and services. Health Care is the fastest growing industry worldwide and at the center of every political discussion in America today. It is an exciting and rewarding career for the right person who joins our team. We are changing the way the world looks at Health Care.
• As a Patient Care Coordinator, you will be the face of our Home health, and Hospice. The successful candidate will continue to develop our business in the West Valley/Tooele, UT areas. Responsibilities include meeting with physicians, patients, discharge planners for hospital and skilled nursing facilities, and many others who are in need of our services.
• Completes day-to-day tasks regarding admission, discharge, and/or transfer of residents in accordance with local, state and federal standards and regulations, as well as established policies and procedures.

Responsibilities

• Participates in an open and collaborative relationship between continuum partners (i.e. home health, hospice, SNF, ALF, etc.) working toward shared goals for occupancy census and collections.
• Performs duties daily as delegated by the Regional Development Director to facilitate the conversion of referrals to admission status.
• Knows at all times, the status of each referral.
• Communicates with external team members regarding referral status and any additional information needed to assist with the admission decision.
• Communicates daily with central intake, business office, administrator/directors to complete financial evaluations for potential referrals and payment options.
• Knows, at all times, which payment entities require prior authorization for payment and works with the appropriate department and individuals to ensue authorization is obtained.
• Maintains working knowledge of payors such as other insurances, Medicare A, Medicaid, Private, Veteran’s Administration contracts, and hospital contracts, etc.
• Assists with processing referrals timely on a daily basis as assigned.
• Ensures residents or patients are admitted, transferred and discharged from the facility software accurately on a daily basis.
• Records resident pay status changes on the facility’s internal daily census communication tool.
• Records resident pay status accurately in the resident’s record at time of admission.
• Behaves in a manner aligned with facility goals for occupancy and customer service.
• Meets with potential residents/representatives daily and provides information about the facility.
• Provides tours of the facility daily, and as requested by potential residents/representatives.
• Works in a helpful and pleasant manner, daily using the telephone to communicate with families, residents, hospitals, insurance companies, etc. related to processing referrals.
• Works numerous times a day using a computer, electronic medical record, spreadsheets, and other tools related to processing referrals.
• Completes admission paperwork and files according to facility policy.
• Informs the Admissions Director of obstacles or barriers to admitting residents.
• Maintains daily referral tracking information as assigned by the Admissions Director.
• Communicates with interdisciplinary team members timely regarding room assignments for pending admissions.
• Demonstrates interpersonal relationship skills by developing and maintaining trust with coworkers.
• Completes the daily census.
• Participates in facility assessment activities as needed, such as carrying out duties assigned as part of a performance improvement committee.
• Collaborates with members of the interdisciplinary team, family members, hospitals and community, etc. in a manner that resolves issues and improves the admissions process.
• Promotes teamwork, mutual respect, and effective communication.
• Participates in the facility’s plan of correction response to an inspection survey and implements any follow-up as designated by the Admissions Director.
• Promotes safe work practices, safety rules, and accident prevention procedures to prevent employee injury and illness.
• Treats all residents or patients with dignity and respect. Promotes and protects all resident or patient’s rights.
• Establishes a culture of compliance by adhering to all facility policies and procedures. Complies with standards of business conduct, and state/federal regulations and guidelines.
• Follows appropriate safety and hygiene measures at all times to protect residents, patients and themselves.
• Maintains confidentiality of protected health information, including verbal, written, and electronic communications.
• Reports noncompliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel. Reports any retaliation or discrimination to HR or compliance officer.
• Reports any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents or patients to supervisor and/or administrator. Protects residents or patients from abuse, and cooperates with all investigations.
• Reports any occupational exposures to blood, body fluids, infectious materials, and/or hazardous chemicals in accordance with facility policy.
• Participates in all life safety and emergency drills and trainings where applicable. Fulfills responsibilities as assigned during implementation or activation of the emergency plan.
• Reports work-related injuries and illnesses immediately to supervisor.
• As a condition of employment, completes all assigned training and skills competency.
• Follows established infection control policies and procedures.

Requirements

• - Must be highly motivated, energetic, and able to communicate effectively with physicians/their representatives, case managers, social workers, admission coordinators and/or other representatives of the community. Working knowledge of Medicare and Medicaid Eligibility rules.
• - Sales and marketing experience, with demonstrated skills and proven results as required by Hospital Organizations, must be able to receive Reptrax/Vendor Mate credentials
• - Maintain current driver's license, auto liability insurance, and reliable transportation.
• Clinical knowledge is a plus!
• If this is you, we want you to fill an extremely important role in our company. Do you really want to be a part of our company? Do you possess everything in this ad? Be prepared to discuss the principles that come from the book Leadership and Self-Deception – it will help you better understand our company culture.
• Must be 18 years of age
• Associates degree in business or marketing is preferred but not required
• Must have, as a minimum, one (1) year of experience with demonstrated success in a business development or marketing position in a skilled nursing facility, assisted living facility or in another related health care facility.
• Understanding of customer service principles and exceptional interpersonal skills
• Knowledgeable of insurance coverage and authorization process pertaining to long-term care is helpful.
• Must be 18 years of age
• Associates degree in business or marketing is preferred but not required
• Must have, as a minimum, one (1) year of experience with demonstrated success in a business development or marketing position in a skilled nursing facility, assisted living facility or in another related health care facility.
• Understanding of customer service principles and exceptional interpersonal skills
• Knowledgeable of insurance coverage and authorization process pertaining to long-term care is helpful.

Skills

Preferred

• Clinical knowledge is a plus!