Area Service Operations Manager - Building Systems at Siemens in Portland,Oregon,United States of America

Job description

• Position Location: This role supports our Oregon branch locations, which serves customers primarily located in the Portland / Vancouver, Eugene, and Bend, OR areas.
• Transform the everyday with us!
• As an Area Operations Manager, Service, you will lead a service operations organization responsible for delivering profitable growth, operational excellence, and outstanding customer outcomes across all customers in your assigned area. You will ensure service execution aligns with Siemens SI B standards and partner closely with central Operations teams, including PMO and Operations Excellence, to drive consistency, quality, and scalable service performance.
• Ready to create your own journey? Join us today!

Responsibilities

• Drive service and operational growth by meeting and/or exceeding quarterly and annual service revenue, gross margin, and operating margin commitments
• Lead end-to-end service execution, including project services and Service Agreements, ensuring delivery within scope, schedule, cost, and quality expectations
• Plan, direct, and oversee service operations to support sustainable growth and long-term customer retention
• Monitor service and project performance to control costs, manage risk, and improve margin performance
• Partner with central Operations teams (PMO and Operations Excellence) to leverage standard tools, best practices, and shared capabilities
• Provide operational and technical support to Sales teams, including pricing guidance, scope definition, renewals, and lifecycle service strategy
• Lead workforce planning by hiring, developing, allocating, and performance-managing service resources to support current and future business needs
• Ensure balance sheet, cash flow, and working capital performance align with Siemens and SI B North Star expectations
• Maintain close alignment with Area General Management on service strategy, execution priorities, and market growth initiatives

Requirements

• 3+ years of experience leading field-based service teams within the commercial buildings systems industry (such as elevator repair, BAS, HVAC, fire alarm, etc).
• Financial acumen, including responsibility for service revenue, margin, cost control, and cash flow performance
• Experience partnering effectively with Sales, Project Management, and operations organizations
• Must be willing and able to travel up to 10% of the time
• High School diploma or state-recognized GED
• Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens’ fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
• Bachelor’s degree in Engineering, Business, or a related field
• NICET II Fire Alarm Systems
• Familiarity with Siemens Desigo platforms
• Experience managing or supporting fire alarm and sprinkler test and inspection programs, including customer coordination, compliance activities, and service delivery execution
• People leadership capability, including talent development and workforce planning
• Customer-focused mindset with strong relationship management and issue-resolution skills

Skills

Required

• Leadership of field-based service teams
• Financial acumen
• Cost control
• Cash flow management
• Valid driver's license

Preferred

• NICET II Fire Alarm Systems
• Siemens Desigo platforms
• People leadership
• Talent development
• Workforce planning
• Customer-focused mindset
• Relationship management
• Issue-resolution

Benefits

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
• The pay range for this position is $102,459 - $175,644 annually with a target incentive of 10% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.