Client Advisor at Chapman BMW on Camelback in Phoenix, AZ

Job description

• Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.
• Our Chapman BMW on Camelback team in Phoenix is currently seeking a Client Advisor to join our dealership. In this role, you will take ownership of the client experience by understanding customer needs, presenting tailored vehicle solutions, and delivering exceptional product knowledge throughout the sales process. This is a great opportunity for motivated, customer-focused professionals who are passionate about luxury automotive sales and building long-term client relationships.

Responsibilities

• Greet guests and build relationships by understanding their needs and recommending appropriate BMW vehicles
• Demonstrate vehicles, highlighting features, technology, and performance during test drives
• Educate customers on warranties, financing options, and the full purchase process
• Stay current on inventory, product updates, and BMW technology
• Negotiate pricing and assist with completing sales and financing paperwork
• Deliver vehicles to customers and ensure satisfaction and encourage long-term relationships
• Generate leads through business development, networking, and CRM-based follow-up activities
• Maintain consistent communication with prospects through phone, email, and in-person interactions

Requirements

• Previous automotive sales experience required
• Luxury/high-line sales experience preferred
• Strong interpersonal and customer service skills with a track record of exceeding expectations
• Ability to build rapport, overcome objections, and close deals effectively
• Knowledge of current automotive trends and willingness to continuously learn
• Strong negotiation skills and customer-first mindset
• Comfortable using CRM systems and dealership software
• Self-motivated, goal-driven, and professional in all interactions
• Valid Arizona driver’s license with a clean driving record
• Must pass background check and drug screening

Skills

Required

• Previous automotive sales experience

Preferred

• Luxury/high-line sales experience

Benefits

• Medical, dental, and vision insurance
• 401(k) with company contributions
• Life insurance
• Paid time off and holidays
• Access to onsite nurse practitioners and wellness support
• Competitive Pay: Commission-based pay with uncapped earning potential
• Opportunities for career growth and advancement
• Supportive, team-oriented workplace
• Employee discounts and assistance programs
• Volunteer opportunities and employee engagement programs
• Closed on Sundays