Senior Operations Analyst at National Business Furniture in Milwaukee, Wisconsin

Job description

• We're looking for a Senior Operations Analyst to join our growing Operations team. This is a highly visible role focused on driving operational excellence, improving profitability, and leading strategic initiatives across our supply chain, logistics, fulfillment, and delivery operations.

Responsibilities

• As a Senior Operations Analyst you'll partner with Operations, Finance, IT, Customer Service, and external logistics partners to identify opportunities, develop solutions, and implement initiatives that improve operational performance and business results.
• Lead strategic initiatives focused on logistics, fulfillment, installation services, and last-mile delivery operations.
• Analyze operational and financial data to identify cost savings, profitability improvements, and process optimization opportunities.
• Develop and execute business cases that support operational investments, process improvements, and technology initiatives.
• Conduct root cause analysis to identify operational challenges and recommend actionable solutions.
• Lead projects from analysis through implementation, ensuring initiatives deliver measurable results and business value.
• Create current state and future-state process maps and drive continuous improvement efforts across key operational workflows.
• Develop standard operating procedures (SOPs) and help establish scalable operational processes.
• Partner with internal stakeholders and third-party providers to improve service, performance, and cost efficiency.
• Support the development of operational metrics, KPIs, and performance reporting that drive informed decision-making.
• Evaluate opportunities to leverage technology, automation, and AI to improve operational effectiveness and reduce manual effort.

Requirements

• Bachelor's degree in supply chain, Operations Management, Finance, Engineering, Business, or related field.
• 5+ years of experience in operations, supply chain, logistics, fulfillment, distribution, or related analytical role.
• Strong analytical and critical thinking skills, with the ability to translate data into actionable business recommendations.
• Experience identifying and implementing process improvements that drive measurable business results.
• Advanced Excel skills and experience working with large or multiple data sources.
• Experience with data analysis, data cleansing, normalization, and reporting.
• Ability to work cross-functionally and influence stakeholders without direct authority.
• Strong project management skills and demonstrated ability to independently drive initiatives to completion.
• Financial acumen and experience developing business cases and evaluating operational investments.
• Experience with Power BI, Tableau, SQL, or similar business intelligence and analytics tools.
• Experience with ERP, OMS, WMS, TMS, inventory management, or supply chain systems.
• Exposure to automation, AI, or technology-driven operational improvement initiatives.
• Master's degree in operations, engineering, analytics, supply chain, or business.

Skills

Required

• Advanced Excel skills
• Strong project management skills
• Financial acumen

Preferred

• Power BI
• Tableau
• SQL
• ERP
• OMS
• WMS
• TMS
• inventory management

Benefits

• Medical, dental, and vision coverage
• 12 weeks of full pay leave for birth parents and 4 weeks for non-birth parents
• 401(k) with company match and discretionary profit-sharing opportunities
• Up to $1,000 annually for fitness, education, technology, and personal growth expenses
• Tuition reimbursement for continued learning
• Free 24/7 virtual care and behavioral health support when enrolled in the medical plan
• Company-paid life and disability insurance
• Employee Assistance Program and wellness resources
• Generous PTO, paid holidays, floating holidays, and volunteer time
• HSA and FSA savings opportunities
• Benefits eligibility and offerings are subject to the terms of the applicable plans and company policies. Benefits may be modified, amended, or discontinued at any time at the company's discretion.