Restoration Project Manager at SERVPRO in Eden Prairie, Minnesota

Job description

• Create high levels of customer satisfaction by exceeding their expectations and fulfilling the company’s contractual obligations through the timely and profitable delivery of restoration services.
• Facilitate the timely and profitable delivery of all services required to rapidly return customer’s property to pre-loss condition, minimizing repairs and downtime following property damage.

Responsibilities

• Exceed established targets for completion of projects
• Generate business through networking, and attending stakeholder related functions
• Build and maintain relationships with claims adjusters and subcontractors
• Exceed profitability targets on managed projects
• Plan and execute projects to completion
• Review and approve written contracts, payment terms, draws, and deposits for projects
• Maintain efficient and accurate flow of production documentation from the job site to internal and external team
• Maintain market leadership through continuous implementation of state-of-care technology as it pertains to the delivery of our services
• Evaluate & select bids from subcontractors
• Negotiate and execute contracts with subcontractors
• Work as needed to deliver project per goals and customer needs.
• Maintain effective communication with all stakeholders
• Handle all adjuster communication on projects
• Build and maintain relationships with claims adjusters and contractors
• Perform property inspections and complete reports
• Present for all initial inspections and final walk-thru’s to ensure execution of contracts, collection of payments, and quality assurance of work
• Ensure all personnel follow safety and risk management guidelines on the jobsite, in the office, and while traveling
• Instruct daily safety training
• Maintain project files
• Close jobs by obtaining customer agreement to the defined project scope and cost
• Handle recurring and unique tasks, as necessary

Requirements

• Education and Experience - Three (3) to five (5) years of experience managing construction or restoration projects and supervising crews. Advanced knowledge of building construction, remodeling or restoration. Understands the relationship between direct labor and profitability.
• Financial Reports and Budgeting - Understanding of financial reports: Profit & Loss, Balance Sheet, Cash Flow and budgeting. Ability to review completed job costing, assess performance and identify areas for improvement.
• Technical skills - Proficient technical skills, experience and certification in the areas of service the company provides.
• Mathematical skills - Adequate math skills. Able to quickly and effectively translate remaining work into manpower planning, project completion times, and review and assess labor time reporting. Effectively project job costs based on work remaining.
• Negotiation skills - Wins by creating advocates, not enemies, when negotiating.
• Computer skills - Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Word and Excel. Experience with Xactimate software is a plus.
• Listening skills - Effective in receiving feedback and input from customers and employees, probing for additional information or unspoken issues and providing timely response.
• Certificates, Licenses and Registrations - Project Management Course highly recommended

Skills

Required

• Adequate math skills.

Benefits

• $80,000 - $90,000