Operations Manager at Clean Response Flood and Fire Restoration in Rochester, Minnesota

Job description

• Clean Response, the Twin Cities’ premier independent restoration contractor, has an opportunity for our newest expansion in the Rochester, MN market!
• We are looking for a dedicated and driven professional who acts with integrity, values the importance of being a team player, and strives for excellence in all that they do. We are seeking an Operations Manager that can take a hands-on approach to lead day-to-day operations for a fast-paced restoration business. This role is ideal for someone who can balance big-picture thinking with rolling up their sleeves to get things done. You’ll oversee operations, lead a strong team, and help scale the business. Prior restoration industry experience is required to be considered for the role.

Responsibilities

• Oversee daily operations across mitigation, cleaning, and reconstruction
• Ensure projects run efficiently, safely, and on schedule
• Track and improve key metrics like cycle times, margins, and customer satisfaction
• Implement systems and processes to support growth
• Manage water, mold, fire, and storm damage projects from start to finish.
• Schedule crews and coordinate subcontractors when needed.
• Maintain excellent communication with customers, insurance adjusters, and property managers.
• Estimate jobs and prepare project documentation.
• Ensure compliance with IICRC standards and company procedures.
• Recruit, train, and mentor field personnel.
• Help grow the business through exceptional customer service and operational excellence.
• Start up the new office and hire team
• Lead and develop department managers and staff
• Build a culture of accountability, teamwork, and customer focused
• Support hiring, retention, and employee development
• Partner with ownership and C-suite on business growth and expansion plans
• Identify opportunities to improve operations and increase revenue
• Build relationships with clients, vendors, and referral partners
• Ensure a high level of service across all projects
• Maintain a strong reputation within the community

Requirements

• 5-8+ years of leadership experience in restoration, construction, or related industry
• Familiarity with Rochester restoration market and strong relationships with industry stakeholders.
• Experience leading teams in a fast-paced environment
• Solid communication and problem-solving skills
• Ability to drive results while building a strong team culture
• Restoration industry experience required.
• Management or supervisory experience required.
• IICRC Certifications (WRT, ASD, AMRT, FSRT, etc.) strongly preferred.
• Xactimate experience is a plus.
• Ability to manage multiple projects simultaneously.
• Excellent communication and organizational skills.
• Valid driver's license with a clean driving record.
• Ability to lift 50+ pounds.
• Degree in Business, Construction Management. Or 5-8+ years of operations experience the restoration industry.

Skills

Required

• Leadership
• Management
• Supervisory experience
• Communication
• Problem-solving
• Organizational skills
• Ability to lift 50+ pounds

Preferred

• Xactimate experience

Benefits

• Medical insurance
• Dental insurance
• Paid time off
• Retirement plan
• Vision insurance
• 90000-110000