Controls and Governance-Business Systems Analyst - Salesforce at Zayo Group in United States

Job description

• The Controls & Governance team is seeking a skilled and motivated Business Systems Analyst (BSA) - Salesforce Focus to support and enhance our Sitetracker environment, the project management platform used across both Outside Plant (OSP) and Inside Plant (ISP) operations.
• This role acts as the bridge between business needs and technical solutions, ensuring that Sitetracker and its underlying Salesforce platform are optimized to support the complex requirements of large-scale infrastructure projects.

Responsibilities

• Partner with stakeholders to gather, analyze, and document business requirements related to project management processes in Sitetracker.
• Translate business needs into clear functional specifications and system configurations.
• Collaborate with developers, administrators, and project teams to design, test, and implement solutions in Sitetracker/Salesforce.
• Maintain system integrity by monitoring data quality, workflows, and integrations, resolving issues proactively.
• Support ongoing enhancements by identifying opportunities for process automation, improved reporting, and system optimization.
• Act as a subject matter expert on Sitetracker functionality, providing guidance, training, and documentation to end users.
• Develop and maintain governance documentation, ensuring compliance with organizational standards.
• Partner with OSP and ISP Controls & Governance leadership to prioritize the systems roadmap and ensure alignment with broader strategic initiatives.

Requirements

• Applicants must be currently authorized to work in the United States on a full-time basis.
• This position is not eligible for employer-sponsored work authorization, such as OPT, TN, H1B or any other type of work visa, now or in the future.
• The BSA will play a key role in analyzing business processes, gathering requirements, and designing solutions that drive efficiency, consistency, and governance for the team. You will work closely with project managers, stakeholders, and technical teams to ensure that system configurations, integrations, and workflows meet operational needs and align with governance standards.
• As the Business Systems Analyst, you will have a direct impact on how OSP and ISP projects are planned, managed, and delivered. By aligning Sitetracker functionality with business processes, you will drive efficiency, improve data accuracy, and enable better decision-making across the organization. Your contributions will enhance the reliability and scalability of project delivery, supporting both operational teams and executive leadership.
• This position requires both technical expertise and business acumen when working in Salesforce and Sitetracker. The BSA will operate independently on key initiatives, while also collaborating closely with project managers, governance leaders, and technical teams.
• Bachelor's degree in Business, Information Systems, Computer Science, or related field (or equivalent practical experience).
• Proven experience as a Business Systems Analyst or similar role (5+ years of experience), with a focus on Salesforce-based platforms.
• Hands-on experience in Salesforce configuration, workflows, and reporting (required).
• Experience with Sitetracker is preferred.
• Strong analytical and problem-solving skills, with the ability to translate complex business needs into technical solutions.
• Excellent communication skills with the ability to work effectively across business and technical teams.
• Familiarity with project management concepts and telecom/infrastructure operations as a plus.
• Strong communication and collaboration skills with the ability to own an intended result, and communicate in and across teams
• Excellent organizational and multitasking abilities, with strong attention to detail in managing day to day tasks and execution.
• Proactive problem-solver who tackles challenges head-on, thrives in ambiguity, and confidently drives progress in uncertain areas with moderate supervision and guidance.
• Strong knowledge of MS Office (Excel, Word, etc.) and Google Suite products. SQL is a plus.
• Travel as required (Less than 10% estimated) for critical meetings.
• Approved to work in the United States.
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

Skills

Required

• Salesforce configuration
• Salesforce workflows
• Salesforce reporting
• Business analysis
• Requirements gathering
• Functional specification development
• System configuration
• Data quality monitoring
• Process automation
• Governance documentation
• MS Office (Excel, Word, etc.)
• Google Suite products

Preferred

• Sitetracker
• SQL
• Project management concepts
• Telecom/infrastructure operations

Benefits

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave
• The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.
• Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
• The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.