HR Operations & Admin Senior Analyst at NTT DATA in Burnaby, BC

Job description

• We are currently seeking a HR Professional to join our Canada team.

Responsibilities

• To assist with New Employee Orientations & assure to have complete personnel files, including the request to sign all legal documents.
• Perform HR/related activities on HRIS tools (SAP/SuccessFactors platform), primarily pertaining to the employee life cycle (from Hire to Retire).
• Assist with document audits which may include urgent requests to scan and send/upload documentation for internal/external audits or per legal/HR Business Partner requirements
• Assist with Tier One general inquiries such as policy content, basic leave questions, employee’s requirements to update documents such as life insurance and other transactional requests.
• To process the various HR transactions as per the laid guidelines/SOP
• Manage calls from employees & other HR Staff (Proficient English/verbal communication skills)
• To receive/respond to email inquiries and assigned tickets - (Proficient writing skills)
• To perform tasks within the established turnaround time and capable of multitasking on a day-to-day basis
• Open for new business process changes and adaptability for new systems/technology
• Entering/maintaining data in HCM modules
• Provides first-level onsite support in response to basic and recurring customer questions through email or phone
• Performs employee data entry into HR core systems
• Coordinate new hire information into systems as well updating employee change-of-status
• Audits and corrects system employee data issues
• Assists more senior level team members by researching questions
• Prepares standard weekly / monthly reports for organization
• Escalates more complex issues to senior level team members or leadership

Requirements

• Knowledge and understanding of HR processes, programs and policies
• High level of accuracy and attention to detail
• Knowledge of Canadian employment legislation
• Proficient organizational skills
• Ability to work independently, as well as on a team
• Preferred previous experience working with filing and inventories.
• Solid communication and interpersonal skills with proven experience in handling confidential information with utmost confidentiality, tact, and diplomacy
• Intermediate level proficiency in MS Office (Word, Excel, Outlook, PowerPoint, SharePoint)
• Union based experience
• Certification/Diploma in HR
• Knowledge and understanding of HR processes, programs and policies
• 3 years of experience

Skills

Required

• Proficient organizational skills

Preferred

• Union based experience
• Certification/Diploma in HR
• 3 years of experience

Benefits

• This position is eligible for NTT DATA’s Employee Assistance Program (EAP) and Discount Perks.
• NTT DATA provides a reasonable range of compensation for Canada-based positions. The starting pay range for this remote role is $29.25 to $35.14. This range reflects the minimum and maximum target compensation for the position across all Canada locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.