IT Cybersecurity Specialist - Remote at OPSPro in Baltimore, MD, USA

Job description

• The Cybersecurity Specialist is responsible for delivering expert NIST/CMMC compliance implementation, management, and tier 3 technical support for both local and remote GovCon and commercial clients. This position requires hands-on involvement in the ongoing management of cybersecurity systems, proactive monitoring, and investigative support for potential security incidents. The Specialist will install, support, and maintain cloud-based and on-premises networks and applications, as well as configure and deploy infrastructure equipment such as firewalls, local area networks, wireless networks, servers, and related office systems. The role also includes supporting and maintaining corporate application systems for email and intranet.

Responsibilities

• Implement, manage, and provide tier 3 support for NIST/CMMC compliance for GovCon and commercial clients.
• Conduct ongoing management, monitoring, and investigation of cybersecurity systems and potential incidents.
• Install, configure, and maintain cloud-based and on-premises networks and applications.
• Deploy, configure, and support new infrastructure equipment (firewalls, LAN/WAN, wireless networks, servers, office infrastructure).
• Support and maintain corporate email and intranet application systems.
• Provide remote and in-person technical support, incident response, and problem management for end-users.
• Deliver technical leadership and context to project teams.
• Deploy, configure, and maintain cloud-hosted applications (e.g., Office 365, Azure, AWS).
• Troubleshoot software applications, business processes, and hardware issues; repair or replace as needed.
• Analyze and test new hardware/software configurations.
• Prepare technical documentation, including procedures, reports, research findings, and cost analysis.
• Provide technical support for on-prem and virtual cloud hardware.
• Assist with management and support of servers, networks, and hosted applications.
• Support the Cybersecurity Manager with new client implementation projects through to handover.
• Communicate effectively with users at all skill levels, document issues and solutions in knowledgebase and policy documents.
• Update DNS records, applications, websites, and content management systems.
• Maintain electronic records with accurate and up-to-date data.
• Participate in on-call rotations, including evening and weekend hours as needed.
• Travel domestically as required.
• Perform other duties and special projects as assigned.

Requirements

• Customer-service and results-oriented mindset.
• Strong problem-solving skills; seeks assistance when necessary.
• Self-starter with excellent oral and written communication abilities.
• Capable of handling multiple tasks simultaneously and making effective decisions.
• Able to work independently without direct supervision.
• Effective team player in distributed teams across multiple time zones/regions.
• Hands-on experience with Microsoft Azure, Intune, EntraID, Microsoft Defender (ATP), Microsoft Purview
• 3–5 years of experience in computer systems support, cloud infrastructure setup/support, network administration, and network installation/configuration.
• Hands-on experience with Firewall, VPN, and Layer 3/4 Switch configuration.
• Advanced knowledge of Microsoft Office Suite, Windows 10/11.
• Experience with Apple/Mac support and deployment
• Proficient in installing software, patches, and updates for desktops, laptops, and servers.
• Skilled in troubleshooting complex network and systems infrastructure issues.
• Direct experience with deployment/support of client systems.
• Strong phone and interpersonal skills to promote end-user satisfaction.
• Experience with Active Directory and Windows Servers.
• CompTIA Security+ and Network+ certifications preferred.
• Knowledge of NIST/CMMC compliance processes preferred.
• Cloud platforms such as Microsoft Azure and Amazon Web Services.
• Microsoft 365 Administration, Intune, Azure EntraID (AD).
• Cybersecurity experience within the Department of Defense (DoD).
• CMMC/NIST 800-171 implementation and documentation.
• Experience with SIEM solutions.

Skills

Preferred

• Experience with SIEM solutions.