Customer Service Associate at Laundry Capital Co. LLC in Staten Island, New York

Job description

• Job Type: Part-time Work Location: In person Reports To: Store Manager
• Customer Service Associates (CSAs) report to a Store Manager and are responsible for the daily duties involved in maintaining high levels of customer service through offering a clean, safe, and friendly store.

Responsibilities

• Our CSAs are the face of the store and are passionate about customer service. Essential functions include:
• Assisting customers with laundry card use, machine selection and operation, retail purchases, and wash-and-fold orders, and addressing any other questions or concerns
• Accurately operating the register or point-of-sale system
• Maintaining thorough knowledge of products sold and their uses, and encouraging customers to purchase additional items
• Ensuring retail items are neatly stocked at all times and communicating promptly with management when inventory or janitorial supplies run low
• Using log books to report building or equipment maintenance issues, and immediately informing a supervisor of any unsafe situations during a shift
• Accurately and consistently using log books; selecting the right equipment for the amount of laundry; resolving customer concerns to the best of their ability; informing a supervisor of any customer complaints or claims
• Adhering to all company policies and procedures, including attendance and uniform standards
• Following all safety practices to prevent accidents and injuries to customers and employees
• Understanding responsibilities during emergency situations such as fires, floods, and severe weather
• Maintaining a safe environment inside and outside the store
• Continually walking the floor to pick up debris, empty trash containers, check restrooms, and perform other cleaning duties as needed

Requirements

• Must be able to stand for up to 8+ hours per shift
• Must be able to lift up to 35 pounds
• Must be able to communicate with all customers and associates in a professional manner
• Must work well with others and remain calm in stressful situations
• Previous customer service or retail experience preferred
• Ability to resolve customer issues and complaints in a timely, professional manner
• Ability to perform tasks as assigned by management
• Ability to work a flexible schedule, including overnight hours

Skills

Required

• Customer service
• Communication
• Teamwork
• Stress management
• Problem-solving
• Cash handling
• Point-of-sale operation
• Inventory management
• Safety awareness

Benefits

• Stability & Growth: Join a company with 30 years of history and a track record of steady expansion, with real opportunities to grow into shift lead, assistant manager, and store manager roles.
• Team Culture: Work with a supportive team in a fast-paced, customer-facing environment where your contributions are visible and valued every shift.
• Flexibility: Part-time scheduling designed to work with your life, including overnight shift options for those who prefer non-traditional hours.
• Recognition: Be part of the brand the industry calls the "gold standard" of laundromat retail and help us maintain that reputation every day.
• Sales bonus.
• Benefits for full-time employees
• Bonus Program
• Company Uniforms Provided
• Competitive Wage
• Employee Discount Program
• Employee Assistance Program
• Flexible schedules for full-time and part-time employment
• Holiday Pay
• Promotions
• Referral Program
• • Competitive hourly pay and earnings potential
• • Sales-based bonus opportunities
• • Tips from customers who appreciate great service
• • Multiple shifts and flexible scheduling
• • Employee discount and commuter benefits
• • Career growth with a fast-growing company