Front Desk - Guest Service Agent-Best Western Plus Hacienda Hotel- San Diego, CA at WS Management Inc. in San Diego, CA, USA

Job description

• At Best Western Plus Hacienda Hotel, we are committed to delivering exceptional hospitality and creating memorable experiences for every guest. We are seeking a friendly, dependable, and customer-focused Guest Service Representative to join our team. If you enjoy helping people, thrive in a fast-paced environment, and take pride in providing outstanding service, we'd love to hear from you. The Guest Service Representative serves as the first point of contact for our guest and plays a vital role in creating a welcoming and enjoyable experience. This position is responsible for handling front desk operations, assisting guests with reservations and requests, resolving concerns professionally, and ensuring every guest receives exceptional customer service throughout their stay.

Responsibilities

• Manage and resolve all guest complaints and compliments professionally and courteously.
• Checking guests in and out of the hotel efficiently, courteously, and professionally.
• Reconcile daily activities and close all necessary accounts.
• Learn the property systems and be able to navigate the system quickly and efficiently including running reports and distribute accordingly.
• Follow and process proper cash/check/credit card/AR control procedures using proper guidelines and security. Maintain responsibility and proper security over cash and deposits at all time
• Communicating with other departments to ensure guest requests are handled and following back up with guest to ensure needs are completed to their satisfaction.
• Answering the telephone and e-mails in a timely & professional manner. We want our guests to hear/read your smile.
• Must have the ability to multi-task in a fast pace environment.

Requirements

• Demonstrate a Spirit to Serve, Enthusiasm for Hospitality
• High school education or equivalent experience.
• Professional in presentation and demeanor
• Enjoy working with a team
• Demonstrated ability to work under pressure in a busy environment
• Ability to accurately follow instructions, both verbally and written
• Ability to cross-train in other hotel related areas
• Must show initiative, including anticipating guest and operational needs

Skills

Required

• Enjoy working with a team