Senior Microsoft 365 Operations Specialist at KSB Company in Pune

Job description

• Second Level operational support for Microsoft 365 within clearly defined boundaries:

Responsibilities

• Incident and service request handling
• Analysis of user issues (authentication, access, permissions)
• Troubleshooting in Teams, SharePoint, OneDrive, Outlook
• Documentation and structured escalation
• Execution of standard changes based on approved runbooks
• Participate in global support reviews
• Work within agile delivery models (Kanban / Scrum)
• Review and triage of alerts and incidents
• Prioritization and classification
• Incident documentation and assignment
• Analysis of risky sign-ins
• Execution of predefined immediate actions (e.g. password reset, MFA reset, session revoke)
• SharePoint
• Permission analysis
• Structure validation
• Management of SharePoint groups
• Support for minor configuration adjustments
• Teams
• Management of team memberships and channels
• Permission analysis
• Review of apps and policies (read-only)
• Teams Rooms health checks
• Device assignment verification
• Teams Phone Component Monitoring
• Assignment of phone numbers
• Troubleshooting call-related issues
• Voicemail and call forwarding adjustments
• Delegation and call group configuration
• Analysis of CQD and call logs
• Verification of Operator Connect and Direct Routing status
• User management
• Group management (non-privileged groups)
• Password and MFA reset
• Sign-in log analysis
• Session revoke actions
• Read-only Conditional Access impact analysis
• Creation of app registrations
• Management of application owners
• Creation and renewal of secrets
• Certificate management (upload/renewal)
• Maintenance of redirect URIs
• Troubleshooting authentication issues
• Sign-in log analysis
• Troubleshooting of apps and flows
• Log analysis
• Review of sandbox environments
• Message trace and mail flow analysis
• NDR analysis
• Quarantine review (read-only)
• Shared mailbox management
• Distribution group management
• Alias and SMTP address maintenance
• Mailbox permission management
• Mobile device removal
• Forwarding and out-of-office analysis
• Troubleshooting Copilot-related issues
• License status verification (read-only)
• Access issue analysis
• Review of agent logs
• Client-side troubleshooting
• Usage metrics review
• Analysis of labeling issues
• Troubleshooting encryption-related problems
• Retention behavior analysis
• Client-side label error investigation
• Unified Audit Log analysis
• Service activity log review (M365 services)
• Teams call log analysis
• Use of logs for incident investigation
• Documentation and escalation
• M365 Groups
• Member and owner management
• Group structure analysis
• Teams ↔ M365 Group relationship checks
• Permission issue analysis
• Sync issue troubleshooting
• Search and indexing issue analysis

Requirements

• Second Level operational support for Microsoft 365 within clearly defined boundaries
• Incident and service request handling
• Analysis of user issues (authentication, access, permissions)
• Troubleshooting in Teams, SharePoint, OneDrive, Outlook
• Documentation and structured escalation
• Execution of standard changes based on approved runbooks
• Security / Defender – Triage & Basic Response
• Participate in global support reviews
• Work within agile delivery models (Kanban / Scrum)
• Review and triage of alerts and incidents
• Prioritization and classification
• Incident documentation and assignment
• Analysis of risky sign-ins
• Execution of predefined immediate actions (e.g. password reset, MFA reset, session revoke)
• SharePoint / Teams Support
• SharePoint: Permission analysis, Structure validation, Management of SharePoint groups, Support for minor configuration adjustments
• Teams: Management of team memberships and channels, Permission analysis, Review of apps and policies (read-only), Teams Rooms health checks, Device assignment verification
• Teams Phone Component Monitoring
• Teams Telephony (Operational Support): Assignment of phone numbers, Troubleshooting call-related issues, Voicemail and call forwarding adjustments, Delegation and call group configuration, Analysis of CQD and call logs, Verification of Operator Connect and Direct Routing status
• Identity / Entra ID: User management, Group management (non-privileged groups), Password and MFA reset, Sign-in log analysis, Session revoke actions, Read-only Conditional Access impact analysis
• Enterprise Apps / App Registrations: Creation of app registrations, Management of application owners, Creation and renewal of secrets, Certificate management (upload/renewal), Maintenance of redirect URIs, Troubleshooting authentication issues, Sign-in log analysis
• Power Platform: Troubleshooting of apps and flows, Log analysis, Review of sandbox environments
• Exchange Online: Message trace and mail flow analysis, NDR analysis, Quarantine review (read-only), Shared mailbox management, Distribution group management, Alias and SMTP address maintenance, Mailbox permission management, Mobile device removal, Forwarding and out-of-office analysis
• Copilot (Support & Analysis): Troubleshooting Copilot-related issues, License status verification (read-only), Access issue analysis, Review of agent logs, Client-side troubleshooting, Usage metrics review
• Labels (Sensitivity & Retention): Analysis of labeling issues, Troubleshooting encryption-related problems, Retention behavior analysis, Client-side label error investigation
• Audit & Monitoring: Unified Audit Log analysis, Service activity log review (M365 services), Teams call log analysis, Use of logs for incident investigation
• Documentation and escalation
• Collaboration Services: M365 Groups, Member and owner management, Group structure analysis, Teams ↔ M365 Group relationship checks
• Planner / Loop / Search: Permission issue analysis, Sync issue troubleshooting, Search and indexing issue analysis

Skills

Required

• Microsoft 365
• Teams
• SharePoint
• OneDrive
• Outlook
• Entra ID
• Exchange Online
• Power Platform
• Copilot
• Defender
• Unified Audit Log
• CQD