Client Experience Specialist/ Customer Service Representative at National Seating & Mobility in Vernon, BC

Job description

• Love Helping People? Turn Every Interaction Into a Positive Experience.
• At National Seating & Mobility (NSM), we help people move forward with greater independence, confidence and comfort. We provide personalized seating, mobility and positioning solutions to clients across Canada—and we are looking for a Client Experience Specialist to be an important part of that journey.
• If you are a people person who enjoys solving problems, staying organized and making a difference, we would love to meet you!

Responsibilities

• Welcome and support clients in person, by phone and by email.
• Help clients with equipment questions and identify solutions that meet their needs.
• Coordinate deliveries, appointments, equipment trials, demonstrations and rentals.
• Build strong relationships with therapists and healthcare professionals.
• Coordinate repairs and service for wheelchairs, lifts and other mobility equipment.
• Prepare quotes, work orders, customer orders and related documentation.
• Maintain accurate client records and information in our systems.
• Coordinate equipment transfers between branches and track equipment.
• Manage equipment reservations and rentals with exceptional attention to detail.
• Process delivery, billing, reservation and service information.
• Follow up on client requests and ensure timely resolutions.
• Work closely with the branch team to deliver an exceptional client experience.

Requirements

• Customer service experience, preferably with technical products, equipment or services.
• Excellent communication, listening and problem-solving skills.
• Strong organization, attention to detail and time-management skills.
• Ability to manage multiple calls, client visits and priorities in a fast-paced environment.
• Comfortable learning new technology and computer systems.
• Proficiency with Microsoft Outlook and Excel.
• A positive, collaborative attitude and a genuine passion for helping people.

Skills

Required

• Customer service experience

Benefits

• Competitive Pay: $20–$23 per hour, with annual merit reviews.
• Make an Impact: Do meaningful work that improves people’s lives.
• Benefits: Employer-paid benefits to support your well-being.
• RRSP Matching: Invest in your future with our matching program.
• Paid Time Off: Enjoy generous time away from work.
• Team Culture: Take part in company-sponsored events and an inclusive workplace.
• NSM Gear: Represent our brand with company-sponsored attire.