Parts Counter Sales Associate at Kirby-Smith Machinery, Inc. - Chico, TX in Chico, TX

Job description

• Responsible for facilitating parts orders from internal and external customers by managing inbound and outbound communications with timely follow-up, driving customer satisfaction, creating lifetime relationships, delivering consistent results, and being an indispensable resource.

Responsibilities

• Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
• Greets customers as they enter the branch
• Promptly answers incoming phone calls in a professional manner
• Processes parts orders from all methods of communication
• Maintains accurate records of customer transactions in the computer system
• Follows up on vendor back orders and processes vendor invoices promptly
• Follows up on vendor part returns to ensure credit is received
• Promotes continuous employee and customer satisfaction to achieve unparalleled customer service
• Maintains a good understanding of all product lines supported
• Reads and understands parts manuals, serial number breaks, parts substitutions, campaigns, etc.
• Exhibits professional demeanor in dress, speech, and behavior
• Follows up with customers regarding order status and back-order fulfillment.
• Maintains a clean and presentable workspace by keeping up with general housekeeping daily
• Provides occasional assistance with parts deliveries as needed, ensuring timely and accurate delivery
• Ensures consistent and reliable on-site attendance
• Performs other job-related duties as assigned

Requirements

• High School Diploma or Equivalent
• One (1) year of parts experience, preferably in the heavy equipment or related industry
• Must possess a valid driver's license and maintain an acceptable driving record
• Ability to speak, read, and write in English
• Excellent verbal and written communication skills
• Must possess basic knowledge and understanding of construction equipment and operating systems, such as hydraulic and electrical systems

Skills

Required

• Customer service orientation

Benefits

• Above-Average Industry Pay
• Comprehensive Benefits Package (including Medical/Dental/Vision)
• 401K Plan with Company Match
• Generous PTO Package/Paid Holidays
• Short/Long Term Disability
• Growth Opportunities
• Paid Training
• Family-owned and Operated
• Health and Wellness
• Additional Parts Counter Sales Associate Benefits
• Incentive Program
• Uniforms provided