Business Development Manager at American Substance Abuse Professionals in Cockeysville, MD 21030

Job description

• Salary Range
• $76,000.00 - $80,000.00 Salary/year
• Position Type
• Full Time
• Are you a driven sales leader who thrives on coaching teams, building culture, and delivering measurable growth? We are seeking a dynamic Business Development (BD) Manager to lead and elevate our B2CSales Team in a fast-paced, mission-driven environment.
• This role is ideal for a high-energy leader who can inspire performance, develop talent, optimize processes & technology, and create a customer-focused sales culture. The BD Manager plays a critical role in driving direct-to-consumer revenue growth while supporting operational excellence and employee development across a remote call center environment.
• You will partner closely with all departments in Business Development, Operations, Marketing, and Leadership teams to strengthen sales strategy, improve team productivity, and deliver exceptional customer experience.
• Success in this role requires strategic thinking, hands-on leadership, strong communication skills, accountability, innovation, efficiencies, implementing technologies and a passion for coaching people to achieve their full potential with attention to detail.
• Inspires teams through positivity, accountability, and integrity.
• Leads by example and creates a culture of collaboration and growth.
• Brings energy, adaptability, and strategic thinking to every challenge.
• Is passionate about helping both employees and customers succeed.
• Thrives in a mission-driven organization focused on growth, compliance, and exceptional service.
• Join us and help shape the future of our growing sales organization while making a meaningful impact every day.

Responsibilities

• Team Leadership & Sales Performance
• Lead, coach, motivate, and develop the entire B2CSales Team to achieve individual and team revenue goals.
• Foster a positive, accountable, and customer-centric sales culture aligned with our mission.
• Conduct regular coaching sessions, performance reviews, and skill development initiatives to improve sales effectiveness.
• Monitor individual and team KPIs including pipeline activity, callback cadence, quality assurance scores, conversions, productivity, and customer experience metrics.
• Create actionable sales strategies and identify opportunities to improve conversion rates and team efficiency.
• Maintain team coverage and oversee pipeline management to ensure timely follow-up and lead engagement.
• Training & Employee Development
• Recruit, onboard, train, and mentor new B2C Team members.
• Lead “nesting phase” development for new hires, ensuring confidence in systems, processes, quality standards, and sales strategies.
• Conduct team huddles, meetings, and ongoing training sessions for a remote workforce operating across Eastern and Central time zones.
• Serve as a subject matter expert and escalation resource for the B2C sales team.
• Support continuous employee growth through feedback, coaching, and professional development opportunities.
• Operations & Process Improvement
• Partner with leadership to establish and maintain sales protocols, workflows, quality standards, and troubleshooting processes.
• Identify operational challenges and implement process improvement initiatives that enhance team performance and customer satisfaction.
• Perform internal quality reviews including call monitoring, survey feedback analysis, and procedural audits.
• Manage lead assignments, daily workflows, and task prioritization to improve operational efficiency and responsiveness.
• Analyze reporting trends related to sales, retention, utilization, and team performance.
• Cross-Functional Collaboration
• Collaborate with Account Management, B2B, Operations, and Marketing teams to ensure seamless customer experience and strong client relationships.
• Generate B2B opportunities through strategic identification and triage of employee-related inquiries.
• Support marketing campaigns and outreach efforts that contribute to business growth and brand visibility.
• Assist in supporting in-house SAPs registered in the FMCSA Clearinghouse with safety-sensitive employee invitations and related processes.
• Lead special projects and initiatives as assigned.

Requirements

• Qualifications
• Bachelor’s degree in business, Marketing, Management, or related field preferred.
• Minimum 5 years of sales, business development, or account management experience preferred.
• Minimum 3 years of call center sales management experience required.
• Experience leading remote teams in a high-volume sales environment strongly preferred.
• Proven ability to lead, motivate, and develop high-performing sales teams.
• Strong coaching, mentoring, and team-building skills.
• Excellent conflict resolution and problem-solving abilities.
• Ability to thrive in a fast-paced, evolving, growth-oriented environment.
• Strong interpersonal skills with the ability to build trust, accountability, and collaboration.
• Demonstrated success in goal setting, sales performance management, and achieving measurable outcomes.
• Strategic thinker, with the ability to identify opportunities and implement solutions.
• Exceptional customer service mindset and communication skills.
• Strong organizational and time management skills with high attention to detail.
• Ability to analyze data, identify trends, and make informed business decisions.
• Proficiency in Microsoft Office Suite including Word, Excel, Outlook, and PowerPoint.
• Experience in the drug and alcohol risk management industry is a plus.
• Bilingual English/Spanish preferred.

Skills

Preferred

• Bilingual English/Spanish preferred.