Senior Department Manager, Customer Operations at Piedmont Airlines in Washington, DC

Job description

• We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.
• At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Senior Department Manager, Customer Operations in our Ground Handling Department. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures, where focus is on safe equipment handling and staffing. The successful candidate will have two years of airline management experience and working knowledge of Airport Operations Area (AOA) environments. This position will report to the Director, Customer Service.

Responsibilities

• Keep company goals and customer expectations in mind when overseeing daily operations
• Coach and provide career development to the staff
• Correct non-compliant behavior and impose disciplinary action as required
• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
• Manage the operational activities of the department in accordance with established policies and procedures
• Manage a staff with varied duties to include Shift Managers, Supervisors, and Agents
• Administrative duties include daily/weekly/monthly reports

Requirements

• Two (2) years of airline management experience and working knowledge of AOA environment
• Proven success as a Team Leader with ability to preplan manpower and equipment
• Proven ability to manage budgets, facilities, and equipment
• Ability to work independently, set and meet own deadlines
• Ability to work well with all levels of management and support staff
• Excellent verbal and written communication skills
• Ability to defuse conflicts among team members
• Familiarity with Microsoft Office Suite
• Prior experience with internal controls processes for accountable items
• Flexible schedule
• Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.
• Four-year business-related degree from an accredited college, or three years managerial experience in hub operations, or two years of station management experience
• Previous management experience in a hub environment
• Experience with airport winter operations and de-icing guidelines
• Extensive knowledge of QIK, Sabre

Skills

Required

• Familiarity with Microsoft Office Suite
• Flexible schedule

Preferred

• Extensive knowledge of QIK, Sabre

Benefits

• Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.
• $93,000.00/Annual Salary - 105,000.00/Annual Salary (Based on locale and experience)
• In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.