Assistant Community Manager at Hawthorne Residential Partners in Mezza Premier Apartments - 11701 Palm Lake Dr - Jacksonville, FL - 32218

Job description

• As an Assistant Community Manager, you play a vital role in supporting the community’s day-to-day success. From leasing and resident relations to financial tasks like rent collection and renewals, you help keep everything running smoothly. Partnering closely with the Community Manager, you’ll lead by example, resolve resident concerns, and ensure both the team and community feel supported and empowered to thrive!

Responsibilities

• Leasing & Occupancy
• Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process
• Identify prospect needs, showcase available homes, and invite them to join the community
• Ensure lease applications, renewals, and related documents are completed accurately and on time
• Meet occupancy goals through strong leasing performance and resident retention • Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement
• Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented
• Financial & Administrative
• Oversee rent collection, check scanning, and payment posting to ensure timely and accurate processing
• Monitor delinquencies, make weekly follow-up calls, and coordinate eviction procedures as needed
• Conduct regular ledger reviews to verify billing, payment applications, and account accuracy
• Assist with financial reporting and documentation for Community Manager and regional leadership
• Leadership & Team Support
• Step into a leadership role in the absence of the Community Manager, maintaining continuity and team momentum
• Support a positive and productive work environment through clear communication and goal-setting
• Help prioritize daily tasks to ensure smooth operations and exceptional resident service
• Respond to resident concerns and deescalate issues with professionalism, empathy, and follow-through

Requirements

• High School or GED equivalent
• Two years of property management experience is preferred
• Six months previous assistant community manager experience is preferred
• Valid Driver's License
• A Certified Apartment Leasing Professional Accreditation (CALP) is a plus

Skills

Required

• Valid Driver's License

Benefits

• Professional Benefits: Assistant Community Manager Today – Community Manager Tomorrow!
• Our Career Path Program is offered to all of our employees. When you start at Hawthorne, we want to see you succeed and grow with us - that is why our Learning and Development team is committed to your career growth.
• Free Dental Insurance
• Comprehensive and Affordable Plans for Medical and Vision Coverage • Health and Wellness Incentives
• 401k Retirement Match Program
• Paid Time Off- including your birthday!
• Paid Sick Time Off
• Pet Insurance Plans
• Paid Maternity, Paternity, and Adoption Leave Options
• Telehealth – Access to Doctors 24/7/365
• Company Paid Life Insurance
• Retirement Planning
• Hawthorne’s Total Rewards Package | Compensation and Benefits
• Assistant Community Manager-Specific Benefits: All Assistant Community Managers are eligible for monthly leasing and renewal commissions and quarterly performance bonuses, in addition to their hourly compensation.