Customer Service Rep. (ERP Experience Required) at Airtech International Inc. in HB - Huntington Beach, CA 92647

Job description

• Salary Range
• The Customer Service Representative will be responsible for delivering excellent customer service while serving as the company’s primary point of contact for internal and external customers.
• This role requires strong hands-on ERP experience, as the Customer Service Representative will be responsible for entering, reviewing, updating, and managing a high volume of customer purchase orders and account information within the ERP system. The ideal candidate must be comfortable working in a system-driven environment, following detailed processes, and ensuring order information is entered accurately and efficiently.
• Strong customer service, written communication, data entry, and problem-solving skills are essential for this position.

Responsibilities

• Deliver excellent service to all customers while maintaining professionalism and accuracy.
• Input a high volume of customer purchase orders into the ERP system with accuracy and efficiency.
• Review customer purchase orders, pricing, availability, lead times, order status, and account details within the ERP system.
• Manage order changes, adjustments, cancellations, credits, and return authorizations through the proper ERP workflow.
• Maintain accurate customer, order, and account information in the ERP system.
• Supply product pricing, availability, and lead times within predefined criteria.
• Manage a customer portfolio of diverse domestic and/or international accounts.
• Identify complex documents and customer requirements for proper handling, including Terms and Conditions, specifications, and special order instructions.
• Work with Manufacturing, Engineering, Quotations, Sales, Shipping, and Logistics to support accurate order fulfillment and customer satisfaction.
• Handle customer concerns, present acceptable solutions and alternatives quickly, and follow up to ensure resolution.
• Assist Shipping and Logistics teams with domestic and international order fulfillment.
• Notify supervisor or manager of potential safety hazards and comply with all necessary ISO procedures.
• Perform additional tasks and responsibilities as assigned by the supervisor.

Requirements

• Hands-on ERP experience is required.
• Experience entering, reviewing, and managing purchase orders, customer orders, account information, or similar business records within an ERP system.
• Experience with Microsoft Navision / Microsoft Dynamics 365 Business Central is strongly preferred.
• Experience with similar ERP systems such as SAP, Oracle, NetSuite, Epicor, or other order management platforms may be considered.
• Strong written communication skills with the ability to compose professional correspondence.
• Strong attention to detail and accuracy when entering and reviewing data.
• Proven time-management skills, including the ability to prioritize and handle multiple tasks efficiently.
• Comfortable working in a fast-paced, system-driven customer service environment.
• Ability to work both independently and as part of a team with a high level of reliability.
• Basic Excel skills required.
• Typing proficiency of 40+ WPM required.
• Solid math skills required.
• High school diploma or GED equivalent required.
• Some college preferred but not required.
• 2+ years of relevant customer service, order entry, sales support, administrative, or manufacturing-related experience required.
• Previous experience using an ERP system in a customer service, manufacturing, distribution, logistics, purchasing, or order entry environment is required.
• Open to travel for training and relationship-building if applicable.

Skills

Required

• Hands-on ERP experience
• Strong written communication skills
• Strong attention to detail and accuracy
• Proven time-management skills
• Basic Excel skills
• Typing proficiency of 40+ WPM
• Solid math skills

Benefits

• Working for Airtech means being part of a global family that believes in long-term employment and promoting from within, along with personal and professional development. Airtech offers a competitive compensation package which includes medical/dental/vision benefits, paid vacation and holidays, and a company-funded retirement plan. We put safety first to ensure we can all go home to our families after producing the best quality product in the most efficient way possible.
• Learn more about us at www.airtechjobs.com.
• Description