Enrollment Operations Specialist at Integrity in Remote - United States

Job description

• ● Seasonal W-2 employment beginning October 12, 2026
• ● All Enrollment Operations Specialists are expected to remain through the December 31, 2026 CCA enrollment deadline. After December 31, the team will be reduced in phases based on enrollment volume and business needs, with individual assignments anticipated to end on January 15 or February 5, 2027.
• ● $23.00 per hour
• ● 40 hours per week, Monday–Friday, 8:00am–4:00pm PST
• ● Non-exempt and overtime eligible; additional hours may be available or required during peak periods based on business needs
• We are looking for detail-oriented professionals to join our Enrollment Operations team during Open Enrollment.
• This is a high-trust operational role responsible for accurately processing insurance enrollment activity and resolving issues that can directly affect a consumer's coverage. The work requires strong judgment, attention to detail, discretion, and the ability to follow established processes in a high-volume environment.
• Experience with ACA health insurance enrollment, Healthcare.gov, or state-based marketplaces such as Covered California is strongly preferred.

Responsibilities

• ● Review and process consumer enrollment, termination, and cancellation requests
• ● Identify and resolve enrollment errors, discrepancies, and missing information
• ● Follow established processes for handling enrollment activity and sensitive consumer information
• ● Contact consumers when additional information or action is required
• ● Research issues and coordinate with internal teams when appropriate
• ● Escalate complex or high-risk issues with clear documentation
• ● Maintain accurate records of enrollment activity and communications in Zendesk or similar systems
• ● Identify recurring issues and communicate trends or process gaps to management
• ● Support the Enrollment Operations team during periods of high volume

Requirements

• ● Experience managing detailed, process-driven work in which accuracy and timely execution were essential
• ● Experience identifying discrepancies, researching issues, and determining or coordinating the appropriate next step
• ● Experience following established processes and handling sensitive or confidential information
• ● Experience maintaining accurate records and documenting actions and communications in business systems
• ● Experience communicating directly with consumers or customers and coordinating with internal teams to resolve issues
• ● Experience working independently in a high-volume environment with changing priorities
• ● Experience using technology and digital tools to manage workflows, records, and communications, including learning new systems as needed
• ● Experience in health insurance operations, broker services, member support, or enrollment processing
• ● Experience with ACA enrollment, including eligibility, plan selection, or coverage changes
• ● Experience using Healthcare.gov or state-based marketplaces such as Covered California
• ● Experience using Zendesk or a similar CRM or support platform
• ● Experience working in a high-volume Open Enrollment environment
• ● Experience working effectively in a fully remote environment
• ● Experience in a startup, small business, or similarly fast-paced environment where you were expected to take ownership and wear multiple hats

Skills

Required

• Attention to detail
• Strong judgment
• Discretion
• Ability to follow established processes
• Process discipline
• Independence
• Critical thinking and problem-solving
• Written and verbal communication
• Technical learning agility
• Ownership and adaptability

Preferred

• Experience with ACA enrollment
• Experience with Zendesk or similar CRM