Medical Malpractice Case Manager at Morgan & Morgan in Winter Park, Florida, United States

Job description

• Our Medical Malpractice department is looking for a detail-oriented and compassionate Case Manager to join our team. In this role, you'll be the critical link between clients and our legal teams - guiding clients through a difficult process with empathy while ensuring cases move forward with efficiency and precision.
• This role will work out of our Winter Park office, located 1560 N Orange Ave Suite 300, Winter Park, FL, 32789

Responsibilities

• Serve as the primary point of contact for clients through initial case investigation
• Lead the initial investigative case workup — gathering detailed medical histories & documentation needed to support potential malpractice claims and ensuring our case management platform is up to date
• Maintain accurate, well-organized case files and leverage Morgan & Morgan's case management system to track and document case progress
• Collaborate closely with operations, attorneys, and support staff to advance cases in a timely manner and ensure seamless internal handoffs
• Coordinate with third-party stakeholders including medical providers, insurance carriers, and other relevant parties as needed
• Take on additional responsibilities as needed to support the broader goals of the team

Requirements

• Highly organized with the ability to manage a varied and active caseload without dropping details
• Client-focused, approaching every interaction with empathy, patience, and professionalism
• Ideally have worked within medical malpractice plaintiff law or within the medical field
• A strong communicator, comfortable navigating conversations with clients, attorneys, and medical professionals alike
• Tech-savvy and comfortable working within case management systems and digital tools
• Spanish speaking abilities
• This role is on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team.

Skills

Required

• Highly organized
• Client-focused
• Strong communication
• Tech-savvy
• Case management systems
• Digital tools

Preferred

• Medical field experience
• Spanish speaking abilities

Benefits

• Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.