Customer Service at Kiss Beauty Group in USA, NY, Port Washington, HQ

Job description

• The Customer Service Representative will provide support to the Sales Team with responding to customer inquiries in a professional manner, assisting with sales processes, and assisting with any shipping issues or delays.

Responsibilities

• Carrying out administrative duties and ensuring seamless sales activities for the Sales Team.
• Being the liaison between the customer and Sales team, communicating feedback from the customers to the team.
• Respond efficiently to customer inquiries and maintain high customer satisfaction
• Adjusting orders when inquired by Salesman or Customers.
• Real time monitoring/processing for sales mobile orders and inputting manual orders received via Email, Fax, or Phone).
• Canada orders and Grand opening order process.
• Checking back orders and the status of orders.
• Sales return order review and billing process.
• Online (Ivykiss.com) Inquiries/Assistance
• Reporting Shortages and Damages, processing credit or replacement orders
• Resolving shipping issues due to UPS or truck deliveries and carrier claims
• Monthly pending sales orders and sales return
• Carrying out administrative duties and ensuring seamless sales activities for the Sales Team.
• Being the liaison between the customer and Sales team, communicating feedback from the customers to the team.
• Respond efficiently to customer inquiries and maintain high customer satisfaction
• Adjusting orders when inquired by Salesman or Customers. Real time monitoring/processing for sales mobile orders and inputting manual orders received via Email, Fax, or Phone).
• Canada orders and Grand opening order process.
• Checking back orders and the status of orders.
• Sales return order review and billing process. Online (Ivykiss.com) Inquiries/Assistance
• Reporting Shortages and Damages, processing credit or replacement orders
• Carrier Claim and Shipment Tracking: Resolving shipping issues due to UPS or truck deliveries and carrier claims
• Reporting: Monthly pending sales orders and sales return

Requirements

• Not Applicable

Skills

Required

• Professional communication
• Customer service orientation
• Attention to detail
• Organizational skills
• Problem-solving
• Order processing systems
• Email, Fax, Phone communication
• Microsoft Office (implied)

Benefits

• Premium Medical Insurance Coverage
• 401(k) Savings Plan
• Paid Time Off (PTO) based on seniority
• Paid Holidays
• Additional Workplace Offerings (subject to change or eligibility.)
• Annual Bonus Plan
• Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room
• Summer Fridays
• Complimentary Gourmet Breakfast, Lunch, and Dinner
• Relocation Support for New Hires
• Work Anniversary Recognitions
• Congratulatory & Condolence Gifts
• Employee Referral Bonus Program
• License/Certification Reimbursements
• Corporate Employee Discounts
• Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card
• Commuter Support (Shuttle Bus Program and EZPass Support)
• Vehicle Perks
• 19.25 - 36.55 USD Hourly
• Actual compensation will be determined based on various factors including qualifications, education, experience, and location. The pay range is subject to change at any time dependent on a variety of internal and external factors.