Data Center Operations Technician I (Day) (CH2) at CoreSite in Chicago, Illinois

Job description

• Description
• The Data Center Technician I assists in the operational integrity, security, and regulatory compliance of the data center.
• A Tier 1 technician will learn and gain experience through assisting the data center technicians in day to day operations of the data center including security functions, general site response and triage, and customer interaction.
• Technicians must ensure that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met. A Tier 1 technician requires the following
• skills: Security operations, first responder, fire watch, safety, trouble shooting, causality response, and customer service. A Tier 1 technician will gain working knowledge of the general data center mechanical, electrical, telecom, and security equipment.
• Responsibilities will include monitoring and responding to mechanical, electrical, fire protection, and security systems. These systems include, transformers, PLC’s, generators, switchgear, UPS systems, STS’, ATS’ PDU’s, chilled water systems, CRAC/CRAH, wet sprinkler systems and pre-action sprinkler, security hardware, and CCTV.
• We are hiring for Day Shift Tuesday to Saturday 6:00am-2:30pm

Responsibilities

• Monitor, and respond to abnormal conditions in facilities systems. Areas include: Mechanical, Electrical, Building Monitoring, Security, and Control systems.
• Follow direction of management in regards to day-to-day activities.
• Incident escalation and report writing.
• Provide physical security within the CoreSite premises.
• Provide day-to-day exceptional customer service and support.
• Compose detailed reports and daily activity logs.
• Maintain and complete regular facility and security tours documenting and responding to found issues.
• Manage building service requests through resolution.
• Responsible for notifying customers, management and facility teams of security system alarms and security breaches.
• Responsible for managing the loading dock shipping and receiving.
• Assists with managing systems to avoid unplanned customer-impacting outages.
• Perform and complete work orders and customer service tickets in a timely manner.
• Adhere to and promote CoreSite’s Principles of Operational Excellence, culture, and 8 Guiding Principles.
• Special projects as assigned.

Requirements

• Able to write concise and accurate reports.
• Escalation of incidents.
• Familiar with CCTV and access and control security systems.
• Ability to communicate effectively with customers and internal staff.
• Good troubleshooting skills.
• Ability to learn quickly and address issues as they arise in a Mission Critical 24x7 environment.
• Schedule flexibility with ability to work non-standard business hours.
• Exhibits a strong work ethic and accountability.
• Successfully meet CoreSite professional standards.
• Candidate must have ability to work independently and be able to follow all escalation procedures in regard to critical or emergency situations.
• Ability to operate in and promote a rigorous process-driven team environment.
• Ability to logically analyze and solve problems.
• Ability to effectively multi-task multiple projects.
• Operate Hand and Machine Tools (hammer, drill, saw, etc.).
• Operate electrical tools such as a multi-meter or infrared camera.
• Familiar with computer systems and software programs - i.e., MS Word, Excel, MS Outlook.
• A Tier I technician will gain an on-the-job understanding of the mechanical, electrical, fire life safety, and security systems used in a data center environment including, but not limited to the following: electrical distribution and layout, transformers, PLC’s, generators, switchgear, UPS systems, STS’, ATS’ PDU’s, chilled water systems, CRAC/CRAH’s, pre-action sprinkler systems, security hardware, CCTV, monitoring, and CMMS systems.
• High School Diploma or greater.
• 1+ years of experience in either customer service or security industry.
• Experience in a mission critical facility is a plus.
• Be able to pass an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit check.

Skills

Required

• Security operations
• First responder
• Fire watch
• Safety
• Troubleshooting
• Causality response
• Customer service
• Escalation of incidents
• Good troubleshooting skills

Benefits

• Benefits: Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week!
• Medical coverage starting day one, plus dental, vision, telemedicine, HSA/FSA options.
• 401(k) with a 5% company match, plus bonus and equity opportunities.
• Employee Stock Purchase Plan (ESPP).
• Starting 16 days of PTO, 11 paid company holidays, floating holidays and additional paid time for volunteering, family care, parental leave and other life events.
• Free parking or public transportation support.
• Up to $800 annually in wellness reimbursements and up to $450 in wellness incentives.
• $100 monthly technology stipend.
• Up to $5,250 annually in educational reimbursement plus LinkedIn Learning.
• Up to $5,000 annually in charitable donation matching.
• Financial coaching and student loan support.
• Family planning, mental health, and caregiving support.
• Pet insurance, employee discounts and cash back offers.
• Compensation: Compensation for this role includes a base salary between $25.10/hr and $28.58/hr. This role is also eligible for an annual bonus and equity, based upon individual and company performance.