Front Desk Clerk - The Cosmopolitan at MGM Resorts International in Property - The Cosmopolitan
- Company: MGM Resorts International
- Location: Property - The Cosmopolitan
- Posted: Sep 25, 2026
- Type: Part time
- Salary: $19.80 / Per Hour
- Experience: 1+ years
Overview
Join the team as a Front Desk Representative, where you’ll create a warm and memorable first impression for guests in a luxury resort environment. In this role, you’ll deliver personalized service while assisting guests with arrivals, departures, reservations, and special requests to ensure a seamle…
Job description
- Join the team as a Front Desk Representative, where you’ll create a warm and memorable first impression for guests in a luxury resort environment. In this role, you’ll deliver personalized service while assisting guests with arrivals, departures, reservations, and special requests to ensure a seamless stay.
- Working in a fast-paced, guest-focused environment, you’ll anticipate needs, build meaningful connections, and create WOW moments guests will remember long after their experience with us!
Responsibilities
- Welcome guests to the property by providing memorable service, anticipating guest needs, and resolving guest concerns in alignment with S.H.O.W. Service Basics
- Manage guest check-ins, check-outs, walk-ins, and early or late arrivals and departures in a seamless and professional manner
- Enhance the guest experience by offering room upgrades when available and promoting MGM Rewards enrollment and benefits
- Partner with Housekeeping and other departments to meet guest expectations and special requests
- Process payments, post charges and credits accurately, handle cash and credit transactions, and balance all cash and cash equivalent transactions according to property procedures
Requirements
- Must be 18 years of age or older
- High School Diploma or GED
- One (1) year of prior relevant Guest Facing Customer Service experience preferred
- Six (6) months of prior relevant cash handling experience preferred
- Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
- Must be able to work various shifts, including weekends and all holidays
Benefits
- Free meals in our Cosmopolitan employee dining room
- Free parking on and off-shift at all MGM Resorts properties
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development opportunities through employee programs and network groups
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts
- THE STARTING PAY RATE: $19.80 / Per Hour
About MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.