HD Configurator Analyst at Ivalua in Pune, Maharashtra, India

Job description

• Our Helpdesk department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around thirty experts leveraging IVALUA procurement solutions and l work on multiple accounts, from different industries to assist our customer’s Administrators.
• Here at Ivalua, we are currently looking for a Helpdesk Configuration Analyst . You will be reporting to the Manager HD Configuration, of the helpdesk team and you will be responsible to provide first and second level functional and technical support to users and Administrators, help and guide Administrators to successfully deliver enhancements, updates and upgrades of their platform

Responsibilities

• You process requests from our customer’s platform administrators or their partners who wish to adapt and configure their solution from the user interface, using all configuration tools available in the platform
• You work with international customers mostly from the APAC zone in English.
• You are required to discuss with the customer, their needs and the possibilities of implementation and will be responsible for the functional solutions provided.
• You may also be required to assist administrators with setting up SQL queries as part of their reporting.
• You will benefit from training on our IVALUA Buyer solution leading to Ivalua certification.
• You will be trained on our clients' applications to become a functional expert.
• Help configure workflows, alerts, reports and more

Requirements

• If you have the below experience and strengths this role could be for you:
• Minimum 2 year of experience in web-based software development and software configuration
• Solid SQL experience is required for this role.
• Experience in AI is a big plus
• Some travel may be necessary (occasional)
• BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field or foreign equivalent.
• Procurement domain knowledge will be an added advantage.
• Excellent written and verbal communication skills and at ease in a multicultural environment

Skills

Required

• At ease in a multicultural environment

Preferred

• Experience in AI is a big plus

Benefits

• Hybrid working model (3 days in the office per week)
• We're a team dedicated to pushing the boundaries of product innovation and technology,
• Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities
• Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua) :
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