Patient Service Representative, Specialty Clinic Mission Medical Tower at CHOC Children's in Mission Viejo Center

Job description

• The Patient Service Representative greets, assists, and schedules patients and families in the clinic to ensure delivery of effective and efficient patient care. This role is responsible for patient registration, insurance verification, and collection of cash payments.

Responsibilities

• Greets, assists, and schedules patients and families in the clinic to ensure delivery of effective and efficient patient care.
• Responsible for patient registration, insurance verification, and collection of cash payments.

Requirements

• • Required: Minimum one (1) year of front office/scheduling experience.
• • Preferred: Two (2) years of experience with scheduling.
• Education
• • Preferred: Bachelor’s degree in healthcare related field.
• • Required: None required.
• • Required: Strong knowledge of medical terminology. Knowledge of and ability to provide appropriate family-centered patient care based upon age appropriateness and cultural and spiritual needs. Excellent customer satisfaction skills and effective communication skills. Ability to prioritize and complete duties in a timely and organized manner.
• Ability to work collaboratively and in a positive manner with others; ability to prepare timely and accurate documentation and reports; ability to perform work according to CHOC’s policies and procedures, professional standards of care, and applicable laws.
• Demonstrates flexibility and creativity in response to unexpected changes in work load/staffing.
• Ability to set goals and judge results in accordance with the highest standards; care with sensitivity and respect; advance care through development of new ideas and technology; promote teamwork to achieve CHOC's mission; and understand and exceed customer expectations.
• Ability to speak, read, write, and understand English effectively at a level appropriate for the safe and effective performance of the job.
• • Preferred: Bilingual - English/ Spanish.
• • Required: None required.

Skills

Required

• Strong knowledge of medical terminology
• Excellent customer satisfaction skills
• Effective communication skills
• Care with sensitivity and respect

Preferred

• Bilingual - English/ Spanish

Benefits

• Minimum $23.00 Midpoint $27.94 Maximum $32.88
• Rate of pay is determined by various factors, including but not limited to knowledge, skills, competencies, experience, education, as well as position requirements.