Customer Service Representative at Avnet in Leeds, United Kingdom

Job description

• At Farnell, we're passionate about delivering an exceptional experience for our customers and creating an environment where our people can thrive. As a Customer Service Representative at Farnell, you'll play a key role in supporting customers across international markets. Working as part of a global organisation, you'll build relationships with customers and colleagues around the world, ensuring every interaction delivers an exceptional customer experience.

Responsibilities

• As a Customer Service Representative, you will be the first point of contact for customers, delivering a high-quality service whilst ensuring enquiries and orders are managed efficiently and professionally.
• In this role you will be specifically tasked with supporting customers across Israel markets.
• Providing support to customers across multiple countries and regions, ensuring a consistent and high-quality customer experience.
• Building strong relationships with international customers and internal stakeholders across the wider Farnell business.
• Collaborating with cross-functional teams globally to resolve customer queries and support business objectives.
• Managing customer communications across different markets, cultures and business environments.
• Responding to customer enquiries via phone, email and other communication channels.
• Processing and managing customer orders, including order tracking, expediting critical orders and communicating order updates.
• Supporting customers with stock availability queries, returns, invoicing and discrepancy resolution.
• Investigating and resolving customer issues and complaints in a timely and professional manner.
• Maintaining accurate customer records and activity within CRM and internal systems.
• Contributing to process improvement initiatives and identifying opportunities to enhance customer service performance.
• Supporting reporting activities and maintaining accurate documentation and records.

Requirements

• We're looking for someone who is customer-focused, proactive and enjoys working in a fast-paced environment.
• Essential Skills & Experience
• Previous experience in a customer service, customer support or customer-facing role.
• Experience using CRM systems to manage customer interactions and maintain accurate records.
• Strong communication skills, both written and verbal.
• Excellent problem-solving and organisational skills.
• The ability to manage multiple priorities and work effectively under pressure.
• Good IT skills, including Microsoft Office applications and business systems.
• A proactive approach and commitment to delivering excellent customer service.
• Ability to work independently whilst also collaborating effectively within a team.
• High School Diploma, GCSEs or equivalent qualification.
• Experience working with customers, colleagues or stakeholders across international markets.
• Previous experience within a distribution, supply chain, manufacturing or technology-related environment.
• Additional language skills would be advantageous.

Skills

Required

• CRM systems
• Microsoft Office applications
• business systems

Benefits

• You will be given the chance to work in a collaborative and inclusive team environment, working for a leading global technology distributor. The role will be fast-paced and varied.
• We will also be offering a competitive salary package, and the following benefits:
• A supportive team environment where everyone really is working toward the same goal.
• A strong open-door policy within management
• An environment where you will be given the tools and opportunities to further your career
• Pension scheme (matched up to 8%)
• Simply Health Medical Scheme
• 25 days holiday plus bank holidays with option to buy additional holiday
• Free Onsite Parking and free onsite gym
• Flexible hybrid working
• Cycle to work Scheme
• Reward schemes