Associate Customer Support Technician at Applied Systems in US

Job description

• Applied is where insurance technology gets reinvented, and we build it fast. Our cloud software and AI-powered solutions reach thousands of agencies and brokers worldwide, setting the pace for what modern insurance can do.
• We’re looking for an Associate Customer Support Technician to join our Customer Support Team . In this position, you will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email.

Responsibilities

• Respond to customer phone, email, and chat inquiries about issues or questions related to our software applications.
• Triage and troubleshoot problems with customers to understand and document the nature of such problems
• Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner
• Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary

Requirements

• 1+ years of customer service experience
• Strong written and verbal communication skills; strong telephone skills
• Experience working with technology and Microsoft applications
• Experience supporting customers in a fast-paced B2B or technology environment
• Strong problem-solving skills and commitment to exceptional customer care
• Comfortable with technology, including software, networking concepts, and case management tools (Salesforce, Freshdesk, Jira, etc.)
• Talent shows up in a lot of different ways, and we mean that. We welcome candidates from all backgrounds and experience levels, including military members and their spouses and those without a traditional degree or tech background. If this role speaks to you, apply.

Skills

Required

• Strong telephone skills

Preferred

• Strong problem-solving skills
• Commitment to exceptional customer care

Benefits

• We invest in the whole person, not just the role. Our benefits and resources are built to support your health, your time, and your life outside of work:
• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday
• Our targeted starting base salary in the United States for this position considers a variety of factors, including depth and breadth of experience, skills and role scope. Depending on the role, team members may also be eligible for additional compensation plans (bonus and commission).