IT Senior Business Analyst - Salesforce at GAF in Parsippany, NJ

Job description

• In this role, you will lead complex requirements gathering, process design, and functional strategy across GAF's Salesforce and Analytics platforms. You'll optimize our Lead-to-Cash process, leverage Salesforce Data Cloud, streamline collaboration with Slack workflows, and shape how Tableau delivers real-time, actionable insights to our operations.
• If you thrive on solving complex enterprise challenges, designing seamless user experiences, and bridging B2B manufacturing needs with cutting-edge tech, this is your opportunity to drive meaningful impact at scale.

Responsibilities

• • Lead discovery workshops, interviews, and process design sessions across cross-functional business units.
• • Author sophisticated user stories, functional spec documents, process swim-lane diagrams, and UX wireframes for audiences ranging from offshore developers to C-Level executives.
• • Define solution architectures across Sales Cloud, Service Cloud, Experience Cloud, and Data Cloud.
• • Modernize enterprise reporting by establishing requirements for Tableau (including metric-driven analytics via Tableau Pulse) and integrated Slack conversational workflows.
• • Evaluate custom vs. declarative configurations in Salesforce Flow Builder to protect system scalability.
• Testing & Quality Assurance (20%)
• • Collaborate with onshore/offshore development and QA teams to validate technical deliverables against business logic.
• • Lead User Acceptance Testing (UAT), script creation, execution, and stakeholder sign-offs.
• Mentorship & Administrative Support (10%)
• • Provide functional direction and review guidance to junior Business Analysts.
• • Support IT governance, release management strategies across seasonal Salesforce updates, and operational support.

Requirements

• Bachelor’s Degree Degree in Computer Science, Information Systems, Business Administration (IT emphasis), or equivalent experience.
• required
• 5+ years of dedicated Business Analysis experience, with at least 3+ years actively driving projects in the Salesforce ecosystem.
• Salesforce Data Cloud Consultant, Sales/Experience Cloud Consultant, Tableau Certified Data Analyst, or CBAP/PMI-PBA.
• • Demonstrated track record with Lead-to-Cash implementations in enterprise manufacturing, durable goods, or supply chain environments.
• • Functional familiarity with Salesforce Data Cloud, Slack App integration, and Tableau / Data Cloud-powered analytics.
• • Strong working knowledge of security models (OWDs, Sharing Rules, Permission Sets), Lightning Web Components (LWC), REST/SOAP APIs, and CI/CD tools (e.g., AutoRABIT, Copado, DevOps Center).
• • Proficiency in Agile/Scrum methodologies using Jira or Azure DevOps, as well as visual modeling via Lucidchart or Miro.
• Salesforce Certified Business Analyst OR Salesforce Certified Administrator.

Skills

Required

• Designing seamless user experiences
• Tableau (including Tableau Pulse)
• Slack workflows
• Salesforce Flow Builder
• Lightning Web Components (LWC)
• REST/SOAP APIs
• Jira or Azure DevOps
• Lucidchart or Miro

Benefits

• 1. We offer a wide range of health insurance options that include medical, dental, and vision for you and your family. 2. Our Family-Building benefits support the many different journeys to fertility and parenthood. 3. Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions. 4.
• Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence. 5. Professional growth and development are very important to us!
• We offer internal training programs and courses, as well as a generous tuition reimbursement program. 6. We're committed to fostering a culture that reflects our values to connect, empower, evolve, and inspire.
• We offer many opportunities for employees to connect with one another, including through our Employee Resource Groups who focus on education and allyship for all of our employees.
• Base salary and/or rate of pay ranges listed are exclusive of fringe benefits and potential bonuses. Individual compensation offers will be determined based on a variety of factors, including but not limited to geographic location, relevant candidate experience and skill, education, and/or qualifications.
• Base Salary Range: $112,000-$154,000