Operations Assistant at NXTPoint Logistics in Jacksonville,Florida: United States of America
- Company: NXTPoint Logistics
- Location: Jacksonville,Florida: United States of America
- Posted: Sep 25, 2026
- Type: Full-time
- Experience: 1+ years
Overview
This role will have responsibilities of monitoring and tracking shipments to ensure delivery dates are met Assist in monitoring and tracking shipment status to ensure delivery dates are met Update database with notes regarding changes and communications – weights, dates, addresses changes, etc
Job description
- This role will have responsibilities of monitoring and tracking shipments to ensure delivery dates are met
Responsibilities
- Assist in monitoring and tracking shipment status to ensure delivery dates are met
- Update database with notes regarding changes and communications – weights, dates, addresses changes, etc
- Effectively communicate with agents and customers via telephone and email regarding status of shipment
- Confer with all parties involved to expedite or locate missing, misrouted, or delayed household shipments
- Assist with sending required documentation and paperwork to the bases
- Additional administrative tasks including data entry and phones
- Overtime is required during peak season
- Other duties as assigned
Requirements
- Excellent customer service and communication skills (verbal and written)
- Ability to work under deadlines and within specific time frames
- Exceptional ability to identify, analyze, and solve problems
- Ability to articulate a vision and then motivate others for engagement
- Self-motivated; works with resourcefulness, urgency and with minimum supervision
- Strong ability to prioritize and re-prioritize as situations change throughout the workday
- Ability to cultivate the strengths of subordinates and peers
- Strong documentation, planning, and organizing skills
- Associates business degree preferred; one year + experience in related customer service, transportation, logistic industry or equivalent combination of education and experience.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports.
- Ability to speak effectively before groups of customers or employees of organization.
- Excellent written and verbal communication skills.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite and knowledge of social networking
- Ability to prioritize and re-prioritize as situations and needs change throughout the workday
- Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
Skills
Required
- Knowledge of social networking
- Ability to write routine reports
Benefits
- A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
- Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
- Paid Time Off (PTO) and paid company holidays
- A tuition reimbursement plan where employees are encouraged to continue their education and development
- For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.
About NXTPoint Logistics
Why Choose Suddath to “Move” your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world. The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services. The Suddath Companies moves people and businesses together with our group of privately-owned companies and family of brands, including Perdue and Phase Integration. Our mission is to serve our customers, communities and each other with the highest level of care, making lives easier by delivering in the moments that matter. Since our inception more than 100 years ago, our values have been and continue to be at the foundation of everything we do. They are: Trust We foster an environment of trust through our integrity, dependability and accountability. We fulfill our promises to each other and our customers. Innovation We look for ways to continuously improve our customer and employee experience by challenging the status quo, taking smart risks and learning from mistakes. Teamwork We collaborate through common goals as one team, welcoming the diversity of ideas, encouraging and supporting one another and celebrating contributions. Caring We show empathy in all that we do, operating with compassion and understanding. We promote a safe and healthy work environment. Agility We overcome challenges by being nimble and resilient, quickly accepting, driving and adapting to change.