Operations Analyst at magnetforensics in United States

Job description

• The Magnet Forensics Order Operations team plays a critical role at Magnet, ensuring our customers receive their products in a timely and accurate manner. This team is a highly motivated, detail-oriented group who focus on continual improvement and upping their game to delight our customers and internal stakeholders.
• The Operations Analyst is responsible for the end of sale cycle within the organization. In this role, you will maintain salesforce contract data, fulfil licenses, invoice customers, ship products to external Customers and work with the internal teams to meet Customer needs and ensure contractual compliance.
• We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”. It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have “been there, done that”. We want to be part of your development journey, and we’ll learn as much from you as you learn from us.

Responsibilities

• Analyze and fulfill customer orders and requests within SLAs and provide timely and excellent customer service;
• Create accurate Order Contracts;
• Create Accounts within Invoicing Portals;
• Create software licenses within various systems;
• Create and maintain reports through Salesforce.com;
• Create and maintain workflow process documents and videos;
• Manage the team’s inventory requirements;
• Invoice clients and prepare reports as needed;
• Respond to customer emails regarding license and fulfillment inquires;
• Perform clerical duties such as maintaining financial filing and record systems;
• Assisting the sales team with customer issues, orders, and sales requirements;
• Assist the finance team, as required, for example: Prepare and match credit memos;
• Assist with completing Vendor Forms.

Requirements

• 2+ years of experience successfully working within order fulfillment processing;
• Experience working with Salesforce;
• Excellent attention to detail, strong organizational and teamwork skills and a demonstrated ability to solve problems in order to meet KPI’s;
• Ability to successfully achieve results through independent actions with minimal supervision, while also maintaining a strong collaborative approach with your team.
• Please note: This role may require occasional support outside of normal working hours.

Skills

Required

• Experience working with Salesforce
• Excellent attention to detail
• Strong organizational skills
• Teamwork skills

Benefits

• - Generous time off policies
• - Competitive compensation
• - Volunteer opportunities
• - Reward and recognition programs
• - Employee committees & resource groups
• - Healthcare and retirement benefits
• The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).
• $50,000 - $70,000 (USD) a year
• Position Type: Current Vacancy