Processor I - Card Operations at Addition Financial Credit Union in Lake Mary, FL

Job description

• The Processor I supports daily debit and credit card operations by performing routine processing and administrative card functions in accordance with network requirements and established internal procedures. This role is focused on the timely and accurate completion of assigned tasks, daily and recurring reporting, and maintenance of card account information.
• The ideal candidate demonstrates strong organizational skills, attention to detail, and the ability to manage recurring workloads in a fast-paced environment. In addition to back-office processing responsibilities, the Payments – Card Operations Processor I provides phone support to Credit Union staff, assisting with card-related inquiries, operational questions, and routine requests while delivering professional and responsive service.

Responsibilities

• • Review and complete daily debit and credit card operational reports to identify items requiring action, perform required processing steps, and ensure all applicable tasks are completed and documented within established timeframes
• • Review and process routine card maintenance requests, including card status updates, travel notices, and account adjustments, within defined guidelines
• • Assist with handling special account situations, including deceased members, in accordance with internal procedures
• • Verify daily standing cash balances across the ATM fleet, accurately document balances in the designated report, and distribute the completed report.
• • Monitor and respond to Payments email communications and operational queues to ensure timely and accurate handling of requests
• • Provide phone support to Credit Union staff, assisting with routine card-related inquiries, requests, and follow-up activity
• • Update and maintain daily tracking logs to reflect activity, production volumes, and task completion
• • Process returned debit cards and other returned mail due to invalid addresses, ensuring proper documentation and follow‑up actions are taken
• • Maintain organized digital records of daily card reports in compliance with PCI standards
• • Maintain and update procedural documentation as needed
• • Participate in departmental projects, system testing, and process improvement initiatives
• • Perform additional duties as assigned by management

Requirements

• High school diploma or equivalent required
• Associate’s degree in business, Finance, Accounting or related field (or equivalent combination of education and experience) preferred
• Proficient in Microsoft Office Suite, particularly Excel (tracking, reporting, and reviewing data)
• Experience within a financial institution, operations, call center, or card processing environment
• Knowledge of PCI compliance and data security best practices
• Comfortable navigating multiple computer systems and applications to research information, update records, and document actions
• Work Experience
• 1-3 years of experience in card services, banking operations, or financial services
• • Ability to read and follow written procedures, workflows, and step‑by‑step instructions with consistency
• • Demonstrate professionalism, courtesy, and responsiveness when handling operational inquiries
• • Ability to communicate clearly and professionally through oral and written communications
• • Ability to shift between tasks and prioritize work based on volume and service needs
• • Demonstrate dependability, including consistent attendance and punctuality
• • High level of accountability with the ability to work independently while following established procedures

Skills

Required

• Organizational skills
• Attention to detail
• Professionalism
• Courtesy
• Responsiveness
• Dependability
• Accountability
• Ability to work independently
• Microsoft Office Suite
• Excel
• PCI compliance
• Data security best practices

Benefits

• We’re continually recognized as a top employer because we understand people like you want more out of your career. Like making a difference in people’s lives and in the community. Being part of a team that supports each other. Feeling good about the time you spend at work each day. And being able to balance your life while also earning a competitive base salary and benefits, including:
• 401k with profit sharing contribution
• Comprehensive medical, dental and vision coverage from leading insurance providers
• Continuing education and up to $5,000 in tuition assistance annually
• Generous vacation and sick pay
• Paid parental leave and volunteer time off
• Major holidays off including Federal holidays that many other industries don't observe
• Credit union benefits including reduced consumer/mortgage loan rates, free checks, and other financial services discounts