Network Engineer at The Amatriot Group in Chantilly, VA

Job description

• The Network Engineer provides hands-on technical expertise in the installation, management, troubleshooting, and sustainment of public and private network environments. This role supports IP networks, WANs, Cisco switches and routers, servers, network-related inventory, site deployments, technical documentation, Tier III issue resolution, and customer reporting.
• The Network Engineer provides guidance to the Network/Server Lead, supports infrastructure planning and implementation, participates in site surveys and installations, and helps ensure supported networks operate with maximum performance, reliability, and availability.

Responsibilities

• Network Installation, Administration, and Troubleshooting
• Provide hands-on expertise in the installation and management of public and private networks, including IP networks, WANs, switches, Cisco routers, servers, and related network infrastructure.
• Troubleshoot servers and networks to support maximum performance and availability.
• Provide Tier III network technical issue resolution, including infrastructure-related problems and proper use of hardware.
• Support computer systems and peripherals.
• Engineering, Design, and Technical Planning
• Evaluate and report on new communications technologies to enhance network capabilities.
• Identify innovative solutions to complex technical situations.
• Analyze and develop new hardware requirements.
• Prepare specifications for hardware.
• Direct and lead preparation of engineering plans and site installation Technical Design Packages.
• Develop infrastructure installation schedules.
• Assist with network installation configuration design for new sites.
• Support site decommissioning and move activities.
• Site Deployment and Inventory Support
• Coordinate with internal and external teams for procurement, installation, and management of network-related inventory, including switches, routers, servers, and storage solutions.
• Travel to customer sites and perform deployment activities, including site surveys, hardware installation, software installation, hardware removal, and shipment preparation.
• Organize and direct hardware installations.
• Support site surveys.
• Documentation, Reporting, and Customer Support
• Provide weekly and monthly performance reports.
• Provide daily reporting to the customer on critical issues and resolutions.
• Prepare drawings documenting network configuration changes at each site.
• Prepare site installation and trip reports.
• Respond to requests and document actions taken in a ticketing system.
• Direct and lead preparation of drawings documenting network configuration changes at each site.
• Team Leadership and Training
• Provide technical expertise and guidance to team members and business partners.
• Troubleshoot complex issues.
• Conduct training sessions to ensure team members are cross-trained in supported technologies.
• Lead functional teams or projects requiring depth and breadth of technical expertise.
• Perform other tasks as assigned by the Network/Server Lead.

Requirements

• Education
• High school diploma or equivalent. [Required]
• Experience
• 5+ years of experience in Information Technology, with a focus on network support, Cisco router and switch configurations, and LAN/WAN management. [Required]
• Hands-on experience and expertise in the installation and management of public and private networks, including IP networks, WANs, Cisco switches and routers, and server and network troubleshooting. [Required]
• Skills
• Clear and effective verbal and non-verbal communication skills for updates, briefings, and interaction with coworkers, leadership, and customers.
• Demonstrated initiative, sound judgment, and effective decision-making.
• Customer service experience.
• Proficiency with Microsoft 365 productivity applications.
• Excellent written and verbal communication skills.
• Ability to travel up to 25% CONUS and/or OCONUS. [Required]
• Ability to physically lift equipment weighing up to 50 pounds.
• Ability to perform installation work in constrained spaces, such as under desks, in small cubicles, and in counter-window environments.
• Ability to remain in a stationary position for up to 50% of the time.
• Ability to communicate clearly and effectively, verbally and non-verbally, to deliver updates, briefings, and interface with coworkers, leadership, and customers.
• Ability to work in an office environment and move freely within the space to use office equipment and interface with coworkers and customers.
• Ability to effectively use IT peripherals, such as laptops, desktops, printers, and fax machines.
• Ability to deliver presentations as needed.
• Ability to review, decipher, and understand program manuals, software and hardware manuals, training manuals, and related documentation.
• Technical networking certifications, such as CCNA, CCST, or CCNP.
• Associate or bachelor’s degree.
• Prior experience supporting network and server installation, integration, and support in a federal government enterprise environment.
• Experience contributing as part of an Agile team.

Skills

Required

• Customer service experience.