Senior IT Application Analyst at CommTrans in US-WA-Everett

Job description

• As a Senior IT Application Analyst , you’ll help modernize and support the enterprise applications Community Transit employees rely on every day. You’ll play a key role in replacing our PeopleSoft Enterprise Resource Planning (ERP) and Human Capital Management (HCM) systems, helping guide new solutions from implementation and integration through transition and ongoing support.
• You’ll provide senior-level technical leadership across our enterprise application portfolio – solving complex problems, shaping technical solutions, coordinating integrations and enhancements, and ensuring applications are reliable, secure, and sustainable. You’ll partner across business departments, IT teams, project teams, and vendors to navigate dependencies, resolve issues, and successfully transition new and changing systems into operation.
• We’re looking for an experienced application professional who brings strong technical judgment, problem-solving, and collaboration skills and is comfortable leading complex work across teams. You’ll also mentor other analysts, strengthen technical practices, and help build long-term application support capabilities. PeopleSoft and strong data management experience are especially valuable, particularly for candidates excited to apply that expertise while transitioning to modern, cloud-based ERP and HCM platforms.

Responsibilities

• Design, build, implement, maintain, and support complex infrastructures. Perform complex system audits and ensure systems are functioning as expected.
• Act as team, project, or technical lead. Provide technical instruction, training, mentorship, and review work of lower-level analysts on a broad array of systems or technologies. Deconstruct work into tasks and identify and assign appropriate resources.
• Create complex reports, presentations, and documentation. Develop meeting agendas and lead meeting discussions. Capture and track actionable items to completion.
• Lead communications between internal and external customers and vendors in support of technology systems.
• Integrate new technology into the existing corporate technology ecosystem. Prepare and maintain architecture and design configuration and ensure documentation is updated accordingly.
• Provide input into the development of policies and procedures to achieve client or organizational goals. Collect feedback and implement changes to improve the user experience.

Requirements

• 9 years of experience working in Information Technology troubleshooting and diagnosing
• problems (a bachelor’s degree in a related field may substitute for 4 years of experience)
• 7 years of experience providing full system support for complex customer-facing technology
• 9 years of experience in administering applications, systems or networks
• 9 years of experience in an IT support role interfacing daily with end users
• 9 years of experience with supporting, repairing and/or troubleshooting devices, applications, or systems in specific area of job posting
• Ability to work outside of normal business hours to support critical systems and transit applications as required
• Must have a valid Washington State driver's license by hire date to operate a CT company vehicle, as needed
• An equivalent combination of education and experience to successfully perform the job duties is also accepted.
• Demonstrated experience in the design, build, implementation, and maintenance of complex systems
• Project management life cycle, techniques and methodologies
• IT management principles, operations, and practices
• Digital security best practices
• Selection, design, and implementation of applications, systems, or networks
• Troubleshooting techniques
• IT trends and innovations
• IT ticketing system process
• Fostering an inclusive workplace by valuing and leveraging diversity, equity, and inclusion to uphold Community Transit’s Core Values and achieve the organization’s vision and mission. Inspiring and fostering team commitment, pride, and trust. Facilitating cooperation and motivating team members to accomplish group goals while treating others with courtesy, sensitivity, and respect.
• Leading, coaching, and mentoring
• Customer service
• Emotional Intelligence
• Time management
• Investigating, troubleshooting, and problem-solving
• Strong verbal and written communication
• Public speaking and presenting
• Analytical
• Working effectively both independently and on a team
• Time management, multi-tasking, and meeting deadlines
• Attention to detail
• Exercising good judgment, to discern when to take problems to a higher authority for resolution or guidance
• Process improvement
• Data management
• Ability to manage projects
• Taking initiative, ownership, and accountability
• Certification in ITIL Framework
• Experience providing support to 7 x 24 production systems
• Transit business and policy knowledge

Skills

Required

• Strong technical judgment
• Problem-solving
• Collaboration
• Mentoring
• Customer service
• Emotional Intelligence
• Time management
• Strong verbal and written communication
• Public speaking and presenting
• Analytical
• Attention to detail
• Exercising good judgment

Preferred

• ITIL Framework certification
• Experience with 7x24 production systems
• Transit business and policy knowledge

Benefits

• Employees (and their families) are covered by medical, dental, vision, basic life and disability insurance.
• Employees participate in the Public Employees Retirement System (PERS) and have the option to enroll in the agency’s deferred compensation plan.
• In addition to WA Paid Sick Leave, employees in this position, accrue of 24 days of Paid Time off (192 hours) in their first year and ten (10) paid holidays throughout the calendar year.
• Full list of all benefits and details can be found here .
• If you are related to or share the same living quarters of a current Community Transit employee, please let your Recruiter know as your eligibility for this position may be affected.