Business Analyst 2 at Intelliswift - An LTTS Company in Plano, TX

Job description

• Pay rate range - $38/hr. to $40/hr.
• Schedule: Fully onsite
• Job Description:

Responsibilities

• Order Lifecycle Management
• • Oversee the entire order lifecycle, ensuring clientmless order processing, tracking, and reconciliation from initiation to fulfillment.
• • Implement and optimize processes to enhance efficiency, accuracy, and timeliness in order management.
• • Monitor and analyze order data to identify trends, bottlenecks, and areas for improvement.
• Reporting and Analytics
• • Generate and distribute comprehensive daily reports for designated key accounts, ensuring data accuracy and relevance.
• • Provide actionable insights and recommendations based on report findings to support strategic decision-making.
• • Collaborate with stakeholders to refine reporting requirements and enhance report usability.
• Customer Service Liaison
• • Serve as the primary point of contact for customer service teams, addressing inquiries related to order status, product availability, and delivery timelines.
• • Proactively communicate updates and resolutions ensuring transparency and maintaining high levels of satisfaction.
• • Escalate critical issues to appropriate teams for timely resolution.
• Cross-Functional Collaboration
• • Partner with Procurement, Supply Chain Management (PSI/SCM), and Sales teams to ensure product availability and resolve escalations effectively.
• • Facilitate collaboration between departments to address order discrepancies, errors, and other challenges.
• • Act as a bridge between internal teams and external stakeholders to align on priorities and objectives.
• Data Management and System Optimization
• • Collect, document, and maintain detailed information logs for Home Appliance accounts, ensuring data integrity and accessibility.
• • Work alongside IT and support teams to manage and maintain accurate system data mapping, enhancing operational efficiency.
• • Identify opportunities for system improvements and contribute to the implementation of new tools or processes.
• Invoice Processing and Compliance
• • Prepare and process Commercial Invoices accurately and in compliance with company policies and regulatory requirements.
• Consumer Communication Coordination
• • Coordinate with the Call Center to ensure consumers are contacted within established Service Level Agreement (SLA) windows for order rescheduling or updates.
• • Develop and implement strategies to improve consumer communication processes, enhancing customer experience.
• Product Upgrade Management
• • Process product upgrades for end-of-life models, ensuring smooth transitions for customers and minimal disruption to operations.
• • Collaborate with Product Management to stay informed about upcoming product changes and communicate them effectively to relevant teams.
• Hub Schedule Management
• • Manage and update Hub schedule changes and relocations within internal systems, ensuring alignment with operational needs.
• • Monitor Hub performance metrics and provide recommendations for optimization.
• Flexibility and Availability
• • Demonstrate flexibility by being available to work select holidays and/or overtime as business needs require.
• • Adapt to changing priorities and demands in a dynamic business environment.

Requirements

• -SAP
• -Demand Planning
• -Root Cause Analysis
• • Bachelor's degree required
• • 2-4 years of experience in order management, supply chain, or a similar role.
• • Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• • Proficiency in SAP and Microsoft Office. Advanced Excel skills, including data analysis and reporting.
• • Ability to thrive in a fast-paced, deadline-driven environment
• • Strong team collaboration skills with the ability to manage competing priorities

Skills

Required

• SAP
• Demand Planning
• Root Cause Analysis
• Microsoft Office