Financial Planning Assistant at Guardian Credit Union in Prattville, AL

Job description

• The Financial Planning Assistant provides administrative, operational, and client service support to the Financial Advisor by coordinating meetings, preparing financial planning materials, processing account transactions, maintaining client records, and ensuring accurate documentation. This role serves as a key point of contact for clients, helping deliver an exceptional service experience while supporting compliance with company and regulatory requirements. The ideal candidate is highly organized, proactive, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Communicate professionally and effectively with clients, advisors, internal departments, and partners.
• Demonstrate initiative, accountability, and the ability to work independently with minimal supervision.
• Utilize available resources, systems, and training materials to resolve issues and answer questions.
• Learn new systems, products, and processes quickly and adapt to changing priorities.
• Manage multiple tasks, deadlines, client requests, and systems while maintaining accuracy and organization.
• Exercise sound judgment, follow through on responsibilities, and proactively address issues or delays.
• Client Service & Communication
• Respond to client inquiries regarding accounts, documentation, and administrative requests.
• Assist clients with online account access and account-related resources.
• Resolve service issues, communicate processing timelines, and set clear expectations.
• Provide phone support, maintain client records, and support referral opportunities.
• Financial Planning & Meeting Support
• Prepare for client reviews and financial planning meetings by gathering and organizing account records, financial data, and supporting documentation.
• Compile financial planning information and reports for advisor review.
• Prepare agendas, meeting materials, summaries, and follow-up items.
• Participate in client meetings when appropriate.
• Account Administration & Transaction Processing
• Review, prepare, and process account documentation in accordance with company and regulatory requirements.
• Process client transactions, including contributions, distributions, and ACH activity.
• Monitor paperwork, transactions, deposits, account alerts, and activity through completion.
• Assist with issue resolution and quarterly account statement reviews.
• Scheduling & Coordination
• Manage the financial advisor's calendar and schedule client and partner meetings.
• Coordinate meeting logistics, preparation, documentation, and follow-up activities.
• Records & Administrative Support
• Maintain organized client files, records, and tracking systems.
• Retrieve documents and records as needed.
• Provide administrative support to the Financial Planning Department.
• Compliance & Procedures
• Adhere to all company, regulatory, and LPL Financial policies and procedures.
• Maintain accurate, complete, and compliant documentation.

Requirements

• Experience
• Six months to two years of similar or related experience, including time spent in preparatory positions.
• Education/Certifications/Licenses
• A high school degree or GED is required.
• Interpersonal Skills
• A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.
• Other Skills
• Proficient in Microsoft Office Suite or other related software. Excellent organizational skills and attention to detail.
• Education
• High School or better.
• Experience
• Required
• Six months to two years of similar or related experience, including time spent in preparatory positions.

Skills

Required

• Highly organized
• Proactive
• Detail-oriented
• Professional communication
• Initiative
• Accountability
• Adaptability
• Sound judgment
• Composure under stress
• Customer service orientation
• Discretion
• Microsoft Office Suite