RECEPTIONIST - Quincy, FL at North Florida Medical in Jessie Furlow Medical - Quincy, FL 32351

Job description

• Welcome and assist all center callers, patients and visitors in a professional and courteous manner. Promote a positive patient experience with outstanding customer service. Adhere to organization policies and follow work processes specified in NFMC’s receptionist manual and other established procedures. Duties include answering phones promptly and courteously, schedule patient appointments, checking patients in and out, completion of patient demographic information, insurance verification, and collect fees at the time of the visit.

Responsibilities

• Welcome and assist all center callers, patients and visitors in a professional and courteous manner.
• Promote a positive patient experience with outstanding customer service.
• Adhere to organization policies and follow work processes specified in NFMC’s receptionist manual and other established procedures.
• Answer phones promptly and courteously, schedule patient appointments, check patients in and out, complete patient demographic information, verify insurance, and collect fees at the time of the visit.

Requirements

• EDUCATION and CERTIFICATIONS
• One year certificate from college or technical school or
• One year or more related experience and/or training; or
• Equivalent combination of education and experience related to this type of position.

Skills

Required

• Customer service
• Professional communication
• Phone etiquette
• Scheduling
• Patient check-in/check-out
• Insurance verification
• Fee collection